Front Office Receptionist

Pepperclub Hotel; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Cape Town is seeking a Front Office Receptionist to provide exemplary service. This role involves managing guest check-ins and check-outs, ensuring accurate billing, and maintaining high front desk standards. The ideal candidate will have at least 1 year of experience in a similar role within a 4–5-star hotel. Proficiency in PMS systems, strong communication skills, and a genuine passion for customer service are essential. Join our team to create exceptional guest experiences in a prestigious setting.

Qualifications

• 1 year of Front Office or Guest Relations experience in a 4–5-star hotel.
• Proficiency in PMS systems and front office procedures.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Deliver warm, professional, personalised service at all times.
• Manage guest check-ins, check-outs, and in-house requests efficiently.
• Process arrivals, departures, billing, and payments with 100% accuracy.

Skills

Strong communication skills

Attention to detail

Guest service skills

Cash handling

Proficiency in PMS systems

Education

Grade 12 / Matric

Hospitality qualification

Tools

MS Office

Excel

Job description

Front Office Receptionist

Pepperclub Hotel, Cape Town

Reports to Front Office Supervisor / Assistant Front Office Manager

Pepperclub Hotel is recruiting a polished, service-driven Front Office Receptionist to join our Front Office team. This role is central to the guest experience and requires someone who is calm under pressure, detail-focused, and genuinely passionate about 5-star service delivery.

About the Role

You will be the first and last point of contact for our guests. Your role is to deliver seamless arrivals and departures, manage front desk administration with precision, and ensure every guest interaction reflects our RAISE values of Responsibility, Accountability, Integrity, Service, and Excellence.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver warm, professional, personalised service at all times
• Manage guest check-ins, check-outs, and in-house requests efficiently
• Anticipate guest needs and resolve concerns promptly
• Upsell room upgrades, hotel services, and internal promotions
• Maintain consistent 5-star service standards

Front Office Administration & Accuracy

• Process arrivals, departures, billing, and payments with 100% accuracy
• Maintain accurate guest profiles, registration cards, and documentation
• Complete daily checklists, handovers, and reports on time
• Handle cash and financial transactions responsibly

Operational Coordination

• Liaise closely with Housekeeping, Concierge, and Management
• Communicate arrivals, room readiness, and special guest requests clearly
• Maintain guest communication logs and shift updates
• Participate actively in shift briefings and team meetings

Front Desk Presentation & Standards

• Maintain a neat, organised, and welcoming front desk environment
• Ensure all guest-facing materials and equipment are in good condition
• Uphold professional grooming, uniform, and conduct standards
• Ensure the welcome station is prepared and maintained at all times

Living the RAISE Values

• Take ownership of responsibilities and shift deliverables
• Act with integrity and discretion in all guest and financial matters
• Work collaboratively with the team, even under pressure

Requirements

• Grade 12 / Matric (Hospitality qualification advantageous)
• Minimum 1 year Front Office or Guest Relations experience in a 4–5-star hotel
• Proficiency in PMS systems and front office procedures
• Strong communication and guest service skills
• Cash handling and billing experience
• High attention to detail and administrative accuracy
• Computer literacy including MS Office and Excel
• Ability to multitask in a fast-paced environment
• Flexibility to work shifts, weekends, and public holidays

Personal Attributes

• Warm, engaging, and professional presence
• Calm, reliable, and detail-oriented
• Strong sense of accountability and discretion
• Genuine passion for hospitality and service excellence

If you take pride in creating exceptional guest experiences and thrive in a structured, high-standard environment, we would like to hear from you.