Front Office Manager

Accor Hotel; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality company in Cape Town is seeking a Front Office Manager to ensure outstanding guest service and operational standards. The successful candidate will lead a team, manage department procedures, and enhance the guest experience. Ideal applicants have a hospitality management qualification and at least 3 years of management experience in a 5-star environment.

Qualifications

• Minimum 3 years management experience, preferably in a 5-star environment.
• Fluent in English; additional languages are a plus.

Responsibilities

• Ensure the highest level of guest service within Front Office departments.
• Guide the department in achieving strategic goals and maximizing revenue opportunities.
• Lead and develop a motivated team focused on future leadership.
• Support in maintaining and improving overall guest experience.
• Manage PMS and related interfaces efficiently.

Skills

Guest relations and upselling hotel facilities

Employee management and leadership

Interpersonal communication skills

Time and workflow management

Decision-making and conflict resolution

Education

Hospitality management qualification

Matric / Grade 12 or equivalent

Tools

MS Office Suite

Opera Cloud

Job description

Job Title: Front Office Manager

Location: Western Cape, Cape Town

Deadline: September 12, 2025

Job Description

Position Overview

• Reporting to the Senior Front Office Manager, the successful candidate will be responsible for ensuring the highest level of guest service and maintaining standards within the Front Office departments.
• The Front Office Manager will guide the department in achieving strategic goals, serve as a resource for overall hotel operations, maximize revenue opportunities, and manage costs.
• Lead and develop a motivated team of managers, focusing on growth and future leadership development.
• Support the Guest Experience Manager in maintaining and improving the overall guest experience.

Key Responsibilities and Duties

• Maintain and operate department procedures and systems effectively.
• Regularly evaluate and update Standard Operating Procedures.
• Audit and develop guest information data on Opera.
• Implement and drive standards from Leading Hotels of the World and ALL Loyalty programs.
• Create an environment supporting innovation and operational improvements.
• Proactively test new ideas and technologies to streamline operations and enhance guest experience within budget constraints.
• Ensure effective communication between departments.
• Manage PMS and related interfaces efficiently.
• Build and strengthen relationships with travel agents.
• Model organizational values and uphold the Grace Memorandum.
• Reduce departmental glitches and minimize revenue loss weekly.
• Promote the use of the “Generosity Pot” across departments.
• Oversee operations in the absence of the Executive and Department Head.
• Manage ad hoc project teams and participate in on-job training and coaching.
• Maintain thorough knowledge of hotel services and ensure high standards of service, appearance, and social skills.
• Collaborate harmoniously with all departments and assist others when needed.
• Attend mandatory training sessions and stay informed of policies, procedures, and emergency protocols.
• Perform any other duties as assigned by the Director of Rooms Division.

Qualifications

• Matric / Grade 12 or equivalent.
• Hospitality management qualification is highly advantageous.
• Minimum 3 years management experience, preferably in a 5-star environment.
• Proficient in MS Office Suite and Opera Cloud.
• Fluent in English; additional languages are a plus.

Proven Abilities in:

• Guest relations and upselling hotel facilities.
• Time and workflow management.
• Employee management and leadership.
• Decision-making, judgment, and conflict resolution.
• Interpersonal communication skills.
• Delivering standards in a fast-paced environment.