Front Office Leader: Guest Experience & Team Coach

FAIRMONT; Randburg; On-site; ZAR 360 000 - 480 000; Full time

Job summary

A leading hospitality group in South Africa is seeking an experienced Assistant Front Office Manager to oversee daily operations and ensure exceptional guest service. Responsibilities include coaching and mentoring staff, managing department expenses, and handling guest complaints effectively. The ideal candidate will have bilingual skills in English and Arabic, as well as a passion for excellence in hospitality. A degree or diploma in Hospitality Management is an asset. Join a team that values innovation and guest experience.

Qualifications

• Proven ability to guide and coach team members.
• Superior leadership and coaching skills.
• Able to balance conflicting priorities effectively.

Responsibilities

• Oversee daily operations of the Front Office Department.
• Assist in managing sub-departments to maintain service standards.
• Handle guest complaints and staff-related issues.

Skills

Bilingual in English and Arabic

Excellent leadership skills

Strong guest service orientation

Computer proficiency in a Windows environment

Ability to coach team members

Education

Degree or Diploma in Hospitality Management

Tools

Property Management System

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading hospitality group in South Africa is seeking an experienced Assistant Front Office Manager to oversee daily operations and ensure exceptional guest service. Responsibilities include coaching and mentoring staff, managing department expenses, and handling guest complaints effectively. The ideal candidate will have bilingual skills in English and Arabic, as well as a passion for excellence in hospitality. A degree or diploma in Hospitality Management is an asset. Join a team that values innovation and guest experience.