Front Office Leader: Elevate Guest Experience & Operations

Minor International; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality company in Johannesburg seeks an experienced Front Office Manager to oversee operations within the front office department. The ideal candidate will possess a Diploma in Hospitality Management, with at least 3-5 years of experience in a similar role. Responsibilities include managing staff, ensuring excellent guest service, and handling operational systems. Proficiency in hotel management software and strong communication skills are essential. This position offers the opportunity to lead a dynamic team in a vibrant environment.

Benefits

Competitive salary

Dynamic work environment

Employee development opportunities

Qualifications

• 3-5 years of experience in a Front Office environment.
• Fluent in English and strong grasp of operational systems.
• Ability to work in a fast-paced environment with a hands-on approach.

Responsibilities

• Review arrival lists and prepare room allocations.
• Supervise front office operations and staff performance.
• Train front office team members on IT systems and guest service procedures.

Skills

Hotel Product Knowledge

Strong communication skills

Problem-solving capabilities

Strong supervisory and managerial skills

Education

Certificate/Diploma in Hospitality Management

Tools

Micros POS

Opera

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A leading hospitality company in Johannesburg seeks an experienced Front Office Manager to oversee operations within the front office department. The ideal candidate will possess a Diploma in Hospitality Management, with at least 3-5 years of experience in a similar role. Responsibilities include managing staff, ensuring excellent guest service, and handling operational systems. Proficiency in hotel management software and strong communication skills are essential. This position offers the opportunity to lead a dynamic team in a vibrant environment.