Front Office Duty Manager – Guest Experience Leader

Tych Business Solutions; Franschhoek; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality management company in Franschhoek is seeking an experienced Duty Manager. The successful candidate will ensure seamless guest experiences, handle guest feedback and complaints, and oversee front office operations. Ideal candidates will have a minimum of 3 years in hotel management, particularly in a 5-star establishment. Proficiency in Protel and Microsoft Office is essential. The role requires strong leadership skills and the ability to work shifts, including nights.

Qualifications

• Minimum of 3 years Duty Manager or Assistant Hotel Management experience.
• Previous 5* Hotel experience would be advantageous.
• Valid Driver’s license is required.

Responsibilities

• Facilitate a seamless stay for guests through planning the guest journey.
• Deal with and escalate guest challenges or complaints.
• Manage the monthly reconciliation of Front Office External Supplier Accounts.

Skills

Attention to detail

Teamwork

Innovation

Education

Tertiary qualification in Hospitality or Hotel Management

Matric

Tools

Protel

MS Office

Job description

A hospitality management company in Franschhoek is seeking an experienced Duty Manager. The successful candidate will ensure seamless guest experiences, handle guest feedback and complaints, and oversee front office operations. Ideal candidates will have a minimum of 3 years in hotel management, particularly in a 5-star establishment. Proficiency in Protel and Microsoft Office is essential. The role requires strong leadership skills and the ability to work shifts, including nights.