Front of House Manager (High Capacity Restaurant)

Jbedeker; Centurion; On-site; ZAR 8 000 - 15 000; Full time

Job summary

A family-centric restaurant in Centurion seeks a Front of House Manager to lead customer-facing operations. This role involves ensuring exceptional guest experiences through staff management and organization of daily operations. Key responsibilities include overseeing service quality, managing reservations, and training staff. The ideal candidate will possess strong leadership, customer service skills, and a hospitality management qualification. The salary ranges from R8k to R15k per annum, negotiable based on qualifications and experience.

Qualifications

• Strong leadership and people-management skills with the ability to train and motivate service staff.
• Excellent customer service and communication abilities.
• Highly organized with solid time-management and multitasking skills.
• Skilled in handling guest feedback, reservations and service flow under pressure.

Responsibilities

• Ensure a welcoming and professional environment for all guests.
• Recruit, train and supervise front of house staff.
• Oversee daily opening and closing procedures for the front of house.
• Monitor sales performance to assist in achieving revenue targets.

Skills

Leadership skills

Excellent customer service

Communication abilities

Time-management skills

Attention to detail

Knowledge of POS systems

Ability to handle feedback under pressure

Education

Hospitality or restaurant management qualification

Job description

Are you a people-first leader who thrives where pace and service meet Join a fast-growing family-centric restaurant in Centurion with a lively atmosphere and a high-energy team. Keep service sharp and guests smiling in this high capacity restaurant.

The Front of House Manager oversees all customer-facing operations ensuring an exceptional guest experience through excellent service standards, staff management and efficient coordination between front and back of house. This role requires strong leadership, communication and organizational skills to maintain smooth daily operations and uphold brand standards.

Key Responsibilities

Customer Experience

• Ensure a welcoming professional and friendly environment for all guests.
• Handle guest complaints or issues promptly and professionally.
• Monitor service quality presentation and overall guest satisfaction.
• Maintain high standards of cleanliness ambiance and décor in all public areas.

Staff Management

• Recruit, train and supervise front of house staff (hosts, servers, bartenders, runners, etc.).
• Create and manage staff schedules to ensure adequate coverage during peak and off-peak hours.
• Conduct regular team meetings to communicate updates, goals and feedback.
• Coach and motivate staff to achieve performance excellence.

Operations & Administration

• Oversee daily opening and closing procedures for the front of house.
• Coordinate with the kitchen and bar teams to ensure smooth service flow.
• Manage reservations, seating plans and customer wait times effectively.
• Monitor stock levels of FOH supplies (menus, POS materials, uniforms, etc.) and place orders as needed.
• Ensure compliance with health safety and hygiene standards.

Financial Control

• Monitor sales performance and assist in achieving revenue targets.
• Minimize wastage and manage operating costs within budget.
• Assist with cash‑up procedures, petty cash control and daily reconciliations.

Team & Culture

• Promote teamwork and communication between FOH and BOH staff.
• Maintain a positive, respectful and professional work culture.
• Lead by example with exceptional customer service and work ethic.

Qualifications & Skills

• Strong leadership and people‑management skills with the ability to train and motivate service staff.
• Excellent customer service and communication abilities; professional and welcoming demeanour.
• Highly organised with solid time‑management and multitasking skills.
• Skilled in handling guest feedback, reservations and service flow under pressure.
• Sound knowledge of POS systems, cash‑up procedures and basic administration.
• Strong attention to detail in presentation, cleanliness and overall guest experience.
• Ability to coordinate effectively with kitchen and bar teams for smooth operations.
• Hospitality or restaurant management qualification advantageous.
• Willingness to work flexible shifts, weekends and public holidays.
• Friendly, reliable and passionate about creating a warm community‑focused dining experience.

Required Experience: Manager

SALARY

The proposed salary for the role is R8k - R15k per annum. The offer may be marginally negotiable but will be market related in line with your qualifications, skills and experience.

Please apply online via the link provided. Unfortunately we do not consider CVs on Whatsapp or email.