French-Speaking Seller Success Specialist

Amazon; Cape Town; On-site; ZAR 60 000 - 80 000; Full time

Job summary

A global technology company is seeking a Seller Success Representative in Cape Town. This role involves resolving issues for AbeBooks sellers, enhancing their experience, and contributing to seller success programs. Candidates should have 2+ years in customer-facing roles within e-commerce and fluency in French. You will manage seller accounts, troubleshoot technical issues, and analyze data to improve processes. Join a dynamic team dedicated to customer support within a diverse environment.

Benefits

Equal opportunity employer

Commitment to diversity

Inclusive culture

Workplace accommodations for disabilities

Qualifications

• Strong judgment in solving complex problems.
• Calm and resourceful under pressure.
• Hands-on experience in e-commerce operations.

Responsibilities

• Provide support to AbeBooks sellers via email and phone.
• Troubleshoot technical issues related to order management.
• Participate in business reviews and present findings.

Skills

Technical Support & Problem Resolution

Process Improvement & Analysis

Collaboration & Communication

Customer-facing experience

Fluency in French

CRM systems expertise

Analytical skills

Project management

Education

2+ years of experience in B2B support role

3+ years in technical support or account management

Tools

Excel

Tableau

Zendesk

Salesforce Service Cloud

Job description

A global technology company is seeking a Seller Success Representative in Cape Town. This role involves resolving issues for AbeBooks sellers, enhancing their experience, and contributing to seller success programs. Candidates should have 2+ years in customer-facing roles within e-commerce and fluency in French. You will manage seller accounts, troubleshoot technical issues, and analyze data to improve processes. Join a dynamic team dedicated to customer support within a diverse environment.