French Speaking Customer Service Team Leader

Surgo PTY Ltd; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A customer service recruitment agency in Cape Town seeks a French Customer Service Team Leader to manage a team and ensure high service quality. Responsibilities include overseeing operations, resolving escalated issues, and evaluating team performance. Candidates should be fluent in French and English, with 2-3 years of customer service experience. The role offers a hybrid working model after an initial in-office training period.

Qualifications

• 2-3 years of experience in customer service and team management.
• Ability to handle escalated issues with professionalism.
• Strong leadership and communication skills.

Responsibilities

• Lead a team of French-speaking CSRs.
• Oversee daily operations for high service quality.
• Conduct performance evaluations and provide feedback.
• Address escalated customer issues effectively.
• Collaborate with departments to improve service delivery.
• Maintain performance metrics to meet team targets.

Skills

Leadership skills

Effective communication

Problem-solving skills

Fluent in French

Fluent in English

Job description

Overview

Our client in Cape Town is recruiting for a French Customer Service Team Leader based in Cape Town to join their team, 3 months in office and Hybrid thereafter.

Responsibilities

• Lead and manage a team of French-speaking CSRs, providing support and direction
• Oversee daily operations to ensure smooth workflow and high service quality
• Conduct regular performance evaluations and provide feedback to team members
• Address and resolve escalated customer issues, ensuring timely and effective resolution
• Collaborate with other departments to streamline processes and improve service delivery
• Maintain and update performance metrics, ensuring team targets are met or exceeded

Requirements

• Fluent/native or C1/C2 French speaker and fluent English read, write, and speak
• 2-3 years in customer service and team management
• Strong leadership and communication skills
• Ability to handle escalated issues with professionalism and efficiency

Salary: Market related

Shifts: Rotational between 8am to 5pm or 11am to 8pm, Monday to Friday and every alternative Saturday 8am to 5pm.

First 4 to 8 weeks: Monday to Friday 9am to 6pm.

EE Statement: Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Contact

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email [e-mail]