French-English Remote Support Specialist II

Crescendo.ai; Remote; ZAR 655 000 - 919 000; Full time

Job summary

A progressive tech-enabled company is seeking a French Bilingual Customer Support Specialist II in Cape Town to deliver exceptional customer experiences remotely. You'll support customers via email, chat, and voice, handling complex inquiries with empathy and professionalism. Ideal candidates will have over 2 years of experience in customer support and be fluent in both French and English. This role offers competitive salaries and a comprehensive benefits package.

Benefits

Competitive base salary

Generous paid time off

Comprehensive benefits package

Qualifications

• 2+ years of customer support experience, preferably in a tech-enabled environment.
• Fluent in French and English, both written and spoken.
• Proven ability to handle complex customer issues professionally.

Responsibilities

• Provide professional and timely customer support in French and English.
• Resolve moderate to complex customer concerns including billing questions.
• Accurately document interactions in CRM and ticketing systems.

Skills

Customer support experience

Fluency in French and English

Communication skills

Complex problem solving

Tools

Zendesk

Salesforce

Freshdesk

Job description

A progressive tech-enabled company is seeking a French Bilingual Customer Support Specialist II in Cape Town to deliver exceptional customer experiences remotely. You'll support customers via email, chat, and voice, handling complex inquiries with empathy and professionalism. Ideal candidates will have over 2 years of experience in customer support and be fluent in both French and English. This role offers competitive salaries and a comprehensive benefits package.