(French & English) Customer Support Consultant (South Africa, remote)

SupportYourApp; Pretoria; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A Support-as-a-Service company is seeking a Customer Support Consultant to manage inquiries in a multilingual environment. This role requires excellent French and English skills and at least 1 year of customer support experience. Enjoy flexibility and remote work, along with various perks including bonuses and training. Join a team that values growth and support.

Benefits

Flexible schedule

Opportunity to work fully remotely

Paid intensive training

Qualifications

• At least 1 year of experience in customer support.
• Hands-on experience with chats, emails, calls, and social media support.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection.

Responsibilities

• Respond and resolve customer inquiries via emails, calls, chats.
• Build positive and long-lasting relationships with customers.
• Communicate with developers and other departments.

Skills

Excellent French and English skills (C1-C2)

Analytical and research skills

Positive, responsible and proactive attitude

Tools

Gorgias

Job description

Overview

Passionate about the world of tech? Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do

• Respond and resolve customer inquiries and issues via emails, calls, chats, and social media
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Excellent French and English skills (C1-C2 for both spoken and written)
• At least 1 year of experience in customer support
• Hands-on experience with chats, emails, calls, and social media support
• Analytical and research skills
• Positive, responsible and proactive attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus

• Experience with Gorgias
• Background in hardware support

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.