French Concierge Specialist

Believe Resourcing Pty Ltd; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A luxury travel company in Cape Town is seeking a Sales Consultant to assist international clients with tailor-made holiday bookings. Candidates must be fluent in French and possess a National Senior Certificate. Responsibilities include making reservations, assisting with customer inquiries, and supporting Sales consultants. This position provides a competitive remuneration package including salary, pension, and 20 vacation days per year.

Benefits

Competitive base salary

Pension fund

20 days of paid vacation per year

Responsibilities

• Act as the first point of contact for international clientele interested in bookings.
• Book hotel/lodge and logistic reservations based on consultant requirements.
• Support Sales consultants with all administrative duties.
• Resolve client travel issues working directly with Sales Managers.

Skills

Fluent in French

Great communication skills

Excellent problem-solving skills

Ability to work in fast-paced environment

Interpersonal skills

Education

National Senior Certificate/Matric

Job description

Join Our Team as a Sales Consultant

Reference: CPT******-NI-1. Join a team of leading luxury travel advisors as they unveil the wonders of Africa to the world.

We're seeking a Sales Consultant to join our client's team and play a key role in shaping unforgettable travel experiences for their clients.

Experience the excitement of introducing travelers to the beauty and diversity of Africa's landscapes, wildlife, and cultures.

Duties & Responsibilities

About our client: Our Client isn't just any safari company – they're the ones you turn to when you want a truly exceptional adventure.

Since ****, they've been crafting luxury safaris across Southern Africa, East Africa, and the Indian Ocean Islands, earning them the title of the World's Most Awarded Safari Company.

Over the years, they've welcomed over , guests from around the world, each one leaving with unforgettable memories.

Package

Enjoy an attractive remuneration package, including a competitive base salary, pension fund, and 20 days of paid vacation per year.

About the role

As the French Concierge Specialist for our client's tour operator business, you will play a crucial role in shaping their travel offerings. Serving as the primary point of contact for consultants, your main responsibility will be to assist guests with making reservations, arranging transportation, and addressing other types of special requests.

Requirements

• Fluent in speaking and writing in the French language
• A National Senior Certificate/Matric
• 2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment
• Based in Cape Town
• Great communication skills
• Willingness and drive to learn
• Excellent problem‑solving skills
• Ability to work in a fast‑paced, deadline‑driven environment
• Excellent interpersonal and communication skills, with the ability to build relationships

Responsibilities

• Acting as the first point of contact for international clientele interested in booking tailor‑made holidays and safaris on the continent
• Book hotel/lodge and logistic reservations, based on consultant requirements
• Responsible for travel request distribution to agents
• Supporting Sales consultants with all administrative duties
• Conclude on all aspects of the post confirmation of the booking
• Enquiry warming (to be handed over to Senior Consultant)
• Sales Quotes as first point of contact to support Senior Sales Consultant
• Work directly with Sales Managers to resolve client travel issues
• Customer service‑related responsibilities from client and perform other office duties as assigned
• Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
• Work with our rates team to resolve rates‑related tasks and communicate with consultants
• Log all required tickets relating to rates and product
• Timely turnaround time (Sales Consultant request to be actioned within 24hrs)
• Ensure Concierge dashboard is updated and reporting done with sales managers