Fragrance Advisor - D&G Edgars Gateway

The Prestige Cosmetics Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading cosmetics company seeks a Fragrance Advisor in Durban to provide exceptional client experiences and maximize sales. Responsibilities include driving sales targets, ensuring brand standards, and managing stock while building customer relationships. Ideal candidates will have retail experience in cosmetics or fragrances, a matric certificate, and a willingness to work flexible hours. This role demands strong teamwork and adherence to company values.

Qualifications

• Minimum 2 years of experience in cosmetics/fragrance within a retail environment.
• Demonstrated retail knowledge and industry trends.
• Ability to work weekends and shifts.
• Own transport required.

Responsibilities

• Achieve monthly and annual sales targets.
• Monitor competitor activity and maintain brand standards.
• Provide exceptional customer experience.
• Assist in onboarding of new team members.

Skills

Retail knowledge

Customer relationship building

Sales strategies

Time management

Team collaboration

Education

Matric certificate

Job description

Job title: Fragrance Advisor - D&G Edgars Gateway

Job Location: KwaZulu-Natal, Durban

Deadline: December 12, 2025

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Purpose of the Role

• The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.

Key Responsibilities

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

• Achieve monthly and annual sales targets
• Assist in setting up and driving sales at events / launches / retailer activities
• Provide feedback on sales / customer related issues or concerns timeously

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
• Adhere to and maintain brand standards at all times

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

• Ensure that stock is merchandised according to merchandising guidelines
• Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
• Stock administration, stockloss prevention, stock level control and management
• Implementation and adherence to operating procedures and policies at all times
• Asset control and security
• Point of sale

CUSTOMER EXPERIENCE

• Provide an exceptional and consistent client experience to all clients
• Uphold and reinforce the Client journey and experience standards
• Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations
• Use expert knowledge and skills when demonstrating fragrances to clients
• Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
• Drive increased customer data base (attraction of NEW customers)

TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
• Support and assist new team members with onboarding and orientation
• Ensure that exceptional; consistent standards are maintained
• Live the company values; conduct oneself with integrity at all times

ADMINISTRATION

• Daily tracking sheets / reports completed and submitted as required
• Implementation of CRM processes
• Retail reports and updates as required

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS / QUALIFICATIONS

• Matric certificate
• At least 2 years cosmetics / fragrance experience within a retail environment
• Must be able to demonstrate retail knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required
• Must have own transport
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