FOH Floor Lead — Elevate Fine-Dining Experience

ICTEngage; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality service provider in Pretoria is seeking an experienced Floor Manager. The role involves ensuring seamless front-of-house operations, maintaining service standards, and overseeing staff administration. Candidates should have proven experience in fine dining environments with strong leadership and problem-solving skills. This position offers a dynamic work environment and opportunities for growth.

Qualifications

• Proven experience in floor management or FOH supervision in a fine dining environment.
• Excellent organizational and multitasking abilities.
• Ability to handle HR-sensitive issues calmly and professionally.

Responsibilities

• Ensure seamless front-of-house operations and exceptional service standards.
• Oversee daily opening and closing procedures and staff administration.
• Monitor guest satisfaction and resolve complaints efficiently.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Problem-solving

Attention to detail

Tools

POS systems

Job description

A leading hospitality service provider in Pretoria is seeking an experienced Floor Manager. The role involves ensuring seamless front-of-house operations, maintaining service standards, and overseeing staff administration. Candidates should have proven experience in fine dining environments with strong leadership and problem-solving skills. This position offers a dynamic work environment and opportunities for growth.