FNB Community Advisor DHA

FNB South Africa; Benoni; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading South African bank is seeking a Community Advisor in Gauteng, Benoni, to enhance customer experiences and drive sales growth. The successful candidate will focus on managing clients, achieving revenue targets, and providing exceptional service while adhering to banking policies. Applicants should possess a relevant NQF 5 qualification and have a strong customer service background. This role offers opportunities for personal development and professional growth within the organization.

Qualifications

• Experience in providing positive customer service.
• Proven sales track record.
• Knowledge of banking procedures is preferred.

Responsibilities

• Provide a positive customer experience by being helpful and sensitive to needs.
• Achieve revenue targets by growing existing clients or acquiring new ones.
• Deliver exceptional service that exceeds customer expectations.
• Manage existing clients and grow the portfolio.
• Track sales and service activities to achieve targets.

Skills

Customer experience

Sales skills

Client relationship management

Problem-solving

Education

Relevant completed (NQF 5) Qualification

Job description

Job title : FNB Community Advisor DHA

Job Location : Gauteng, Benoni

Deadline : January 10, 2026

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process adhering to policy and process
• Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business.
• Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients.
• Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool.
• Manage the growth of active customer Account Base to increase client base.
• Maximise cross sell opportunities and strengthen client relationships.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Track, control and influence service activities with the specific aim to achieve previously determined service targets.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence service activities with the specific aim to increase service efficiencies.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Manage the sales diary (daily) by making agreed number of appointments per month and conduct agreed number of sales presentations per month.
• Provide accurate and reliable sales statistics.
• Manage own development to increase own competencies.

Qualifications and Experience

Relevant completed (NQF 5) Qualification, preferred Banking.

End Date : December 24, 2025