Floor Supervisor (40hr)- Totalsport- Fourways Mall

TFG (The Foschini Group); Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail group seeks a Store Leader in Gauteng. Responsibilities include supporting store management, driving performance through KPIs, and ensuring customer satisfaction. Ideal candidates should have a Matric certificate and a minimum of 3 years of retail experience, with demonstrated leadership ability. This role requires flexibility and a strong focus on customer service.

Qualifications

• Minimum 3 years retail experience; at least 1 year in store leadership.
• Ability to work independently and manage multiple tasks effectively.

Responsibilities

• Support store management in leading the store team.
• Drive performance through KPIs.
• Ensure customer satisfaction by executing the customer service strategy.

Skills

Retail experience

Leadership skills

Customer service strategy

Organizational skills

Communication skills

Flexibility

Education

Matric certificate

Job description

Responsibilities

• The ability to support the store management team to provide outstanding leadership to the store team.


• Ensures the team executes operational excellence through a customer centric mindset.


• Generating high levels of motivation and commitment within the store.


• Allocate time effectively; handle multiple tasks and completing priorities.


• Provide input and manage merchandise and visual principles.


• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals, etc).

Qualifications

• A Matric certificate.

Skills

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.


• High flexibility and ability to adapt to different customers and situations.


• A high sense of urgency with demonstrated ability to work independently.


• An outstanding leadership, interpersonal and communication skills.


• Ability to work a flexible schedule to meet the needs of the business.


• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.


• Strategic Sales Planning


• Managing the Sales Process


• Customer Value Management

Behaviours For Success

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.


• Effectively building formal and informal relationship networks inside and outside the organization.


• Building strong customer relationships and delivering customer-centric solutions.


• Making good and timely decisions that keep the organization moving forward.


• Anticipating and adopting innovations in business-building digital and technology applications.


• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.


• Making good and timely decisions that keep the organization moving forward.


• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.


• Good verbal/ written communication skills and good organisational skills


• Strong organizational and planning skills


• The ability to multi-task in a fast-paced environment


• The ability to work independently.


• The ability to take initiative.


• A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.