Fitness Club Member Experience Specialist

Virgin Active South Africa (Pty) Ltd; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fitness organization is looking for a Service Ambassador to enhance member experiences across various facilities. This role involves customer interaction, adherence to safety standards, and resolving member queries. Candidates should possess a Grade 12 certification, good communication skills, and a passion for fitness. Join our team to make a lasting impact on our members' lives and drive their engagement within our community.

Qualifications

• Minimum of 12 months experience in a customer-facing role.
• Good understanding of digital platforms and customer experience.
• Knowledge of club rules, operating standards, and safety protocols.

Responsibilities

• Provide exceptional customer experiences across club facilities.
• Manage member adherence to club rules and safety protocols.
• Resolve member complaints and foster relationships.

Skills

Customer service

Good communication skills

Problem-solving skills

Relationship-building skills

Adaptability

Action orientation

Education

Grade 12 Senior Certificate or NQF Level 4 equivalent

Valid First Aid Level 1 certificate

Job description

A leading fitness organization is looking for a Service Ambassador to enhance member experiences across various facilities. This role involves customer interaction, adherence to safety standards, and resolving member queries. Candidates should possess a Grade 12 certification, good communication skills, and a passion for fitness. Join our team to make a lasting impact on our members' lives and drive their engagement within our community.