Fire Department Dispatcher

Fidelity Services Group; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading emergency services provider is looking for a dedicated Afrikaans speaking Fire Department Dispatcher in Gauteng, South Africa. The role involves receiving emergency calls, dispatching services, and coordinating communications during incidents. Candidates should be fluent in Afrikaans, possess strong problem-solving skills, and be able to work under pressure. Preference is given to experienced candidates and those from historically disadvantaged backgrounds, reflecting the company's commitment to transformation.

Qualifications

• Fluency in Afrikaans is essential.
• Previous experience as a dispatcher is preferred.
• Ability to remain calm under pressure.

Responsibilities

• Receive and relay emergency calls to responding units.
• Dispatch fire and emergency services to incidents.
• Maintain records of all incidents and actions.

Skills

Fluent in Afrikaans

Strong communication skills

Excellent problem-solving abilities

Ability to work as part of a team

Education

High school diploma or equivalent

Tools

Communication equipment and computer systems

Job description

Job Description

We are seeking a dedicated and highly skilled Afrikaans speaking individual to join our team as a Fire Department Dispatcher. The Dispatcher will play a critical role in the coordination and response to emergency situations, ensuring that fire and rescue services are deployed swiftly and effectively to protect lives and property.

Responsibilities

• Receive emergency calls and relay pertinent information to responding units
• Dispatch fire, emergency medical services, and other emergency personnel to the scene of incidents
• Monitor and track the location and status of responding units
• Coordinate communication between responding units and provide necessary updates and information as needed
• Provide support and assistance to personnel in the field as required
• Maintain accurate and detailed records of all incidents and actions taken
• Operate and maintain communication equipment and systems in accordance with standard procedures
• Provide exceptional customer service to callers and stakeholders

Qualifications and Skills

• Fluent in Afrikaans
• High school diploma or equivalent
• Previous experience as a dispatcher or in a related field is preferred
• Strong communication skills, both verbal and written
• Ability to remain calm and composed in high-stress situations
• Excellent problem-solving and decision‑making abilities
• Proficient in the use of communication equipment and computer systems
• Ability to work effectively as part of a team
• Willingness to work rotating shifts, including nights, weekends and holidays

Additional Information

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.