Fintech Field Agent Growth & Relationships Manager

Kazang Connect; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading fintech company in Cape Town is seeking an Agent Relationship Manager to oversee performance and growth of agents in the informal economy. This role involves building strong relationships, driving transaction growth, and ensuring agents are equipped and compliant. The ideal candidate will have 2-5 years in fintech or financial services, field-based relationship management experience, and a valid driver's license. This position offers an opportunity to influence and uplift agents in challenging environments.

Qualifications

• 2–5 years experience in fintech, FMCG, financial services, or informal trade channel management.
• Field‑based relationship or sales management experience essential.
• Knowledge of local township/tavern/spaza ecosystems is a strong advantage.

Responsibilities

• Drive transaction growth and monitor agent performance.
• Build trust-based relationships with agents and conduct regular site visits.
• Facilitate onboarding and ensure agents understand products.
• Conduct compliance checks and escalate operational issues.

Skills

Strong understanding of fintech

Strong interpersonal and communication skills

Ability to influence and motivate informal market partners

High resilience and adaptability

Solid commercial judgement

Education

2–5 years experience in fintech or financial services

Field-based relationship or sales management experience

Valid driver’s licence

Tools

CRM systems

POS systems

Job description

A leading fintech company in Cape Town is seeking an Agent Relationship Manager to oversee performance and growth of agents in the informal economy. This role involves building strong relationships, driving transaction growth, and ensuring agents are equipped and compliant. The ideal candidate will have 2-5 years in fintech or financial services, field-based relationship management experience, and a valid driver's license. This position offers an opportunity to influence and uplift agents in challenging environments.