Field Technician (VoIP Systems & IT Field Work)

NxaTel; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A telecommunications company is seeking a Field Technician specializing in VoIP systems. The role involves installing, maintaining, and troubleshooting VoIP systems, alongside delivering exceptional customer service. Ideal candidates enjoy hands-on technical work and have strong problem-solving skills. Competitive salary and opportunities for career development are offered.

Benefits

Competitive salary and travel allowances

Opportunities for career development

Supportive work environment

Exposure to IT technologies

Qualifications

• Strong knowledge of VoIP systems and configurations.
• Experience with troubleshooting hardware and network issues.
• Willingness to travel to various customer locations.

Responsibilities

• Install and configure VoIP systems for clients.
• Maintain network cabling and related hardware.
• Provide on-site and remote technical support.
• Deliver exceptional customer service.

Skills

VoIP systems knowledge

Network cabling expertise

Customer communication

Education

Diploma or certification in IT or Telecommunications

Job description

Job Overview

Company: NxaTel | Contract

Job Title: Field Technician (VoIP Systems & IT Field Work)

Location: Menlo Park, Gauteng, South Africa

Posted: 09/10/2024

Job Summary

As a NxaTel Field Technician, you will be responsible for installing, maintaining, and troubleshooting VoIP systems and related infrastructure, including cabling. You’ll play a crucial role in delivering top-tier customer service, ensuring clients receive prompt and reliable support. This position is ideal for someone who loves traveling, thrives in a hands-on technical environment, and enjoys IT fieldwork.

Key Responsibilities

• VoIP Installation & Maintenance: Install and configure VoIP systems for clients, ensuring all equipment functions optimally. Perform system upgrades and repairs as needed.
• Cabling & Infrastructure Setup: Install and maintain network cabling, routers, switches, and other related hardware to support VoIP services and internet connectivity.
• Troubleshooting & Problem-Solving: Provide on-site and remote technical support, diagnosing and resolving hardware and software issues related to VoIP systems and IT infrastructure.
• Customer Service: Deliver exceptional customer service by clearly explaining technical information to non-technical users. Ensure customer satisfaction by promptly addressing service requests and resolving issues efficiently.
• Documentation: Maintain accurate records of service calls, installations, maintenance, and repairs. Ensure all documentation is updated in company systems.
• Collaboration & Communication: Work closely with the service delivery team to ensure timely completion of installations and maintenance. Communicate effectively with both internal teams and clients.

Skills & Qualifications

• Technical Expertise
  • Strong knowledge of VoIP systems and configurations
  • Proficient in network cabling and infrastructure setup (routers, switches, modems, etc.)
  • Experience with troubleshooting hardware, software, and network issues
• Customer-Centric Attitude
  • Excellent communication skills with the ability to explain technical concepts clearly to customers
  • A customer-first mindset and the ability to remain calm and professional in stressful situations
• Field Work Enthusiast
  • Willingness to travel to various customer locations
  • Enjoys hands-on, on-site IT fieldwork and problem-solving
• Qualifications
• A diploma or certification in IT, Telecommunications, or a related field
• Experience with VoIP installations and network cabling is a plus
• Valid driver’s license and willingness to travel

Personal Attributes

• Team Player: Works well in a collaborative environment
• Self-Motivated: Ability to work independently and efficiently manage time
• Curiosity & Passion for IT: A love for learning new technology and staying curious about emerging trends in the IT field
• Flexibility: Comfortable working in different locations and adjusting to varying client needs

Benefits

• Competitive salary and travel allowances
• Opportunities for career development and training
• A supportive and dynamic work environment
• Exposure to cutting-edge VoIP and IT technologies