Field Support Specialist

Bebeesupport; Secunda; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading support service company in Secunda is seeking a proactive technician for on-site and remote support. You will be responsible for ensuring user satisfaction, managing technical issues, and maintaining compliance with service level agreements. Required qualifications include a National Senior Certificate and certifications such as A+ and N+. This is an office-based position with opportunities for professional growth and development.

Qualifications

• Must have experience in mobile device support and network support.
• Relevant certifications are required.
• Strong technical skills in troubleshooting.

Responsibilities

• Provide on-site and remote support for clients.
• Manage call ageing and user satisfaction.
• Ensure compliance with service level agreements (SLA).

Skills

Technical support

Problem-solving

Communication

User support

Education

National Senior Certificate (Matric)

A+

N+

Job description

We are seeking a proactive and technically skilled professional to provide on-site and remote support for our clients.

Responsibilities

• Call updates
• Asset input
• User satisfaction
• Meeting service level agreements (SLA)
• Achieving productive call rates
• Maximizing productive time
• Maintaining instruments
• Optimizing closure codes usage
• Ensuring workflows adherence
• Managing call ageing
• Solve problems
• Reducing repeat calls
• Ensuring compliance with HR policies
• Replacing faulty hardware
• Updating dockets / job cards
• Submitting documentation
• Completing training
• Sharing knowledge

Qualifications and expertise

• National Senior Certificate (Matric)
• A+
• N+
• Experience in mobile device support and network support

Work environment

Office-based

Travel required i OCO Infrastructure Services offers a challenging and innovative work environment with opportunities for professional growth and development.