Fibre Sales Team Leader (Ftth)

Callforceoutsourcing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading contact centre solutions provider in Cape Town is seeking a Fibre Sales Team Leader to manage a team of sales agents selling fibre internet services. The role involves overseeing daily operations, tracking sales performance, providing coaching, and implementing sales strategies. Candidates should have at least 2 years of experience leading a fibre campaign, possess strong leadership skills, and be knowledgeable about the telecom industry. This position focuses on driving sales and ensuring customer satisfaction.

Qualifications

• 2+ years' experience as a Team Leader on a fibre campaign.
• Strong leadership and coaching abilities.
• Must have knowledge of fibre internet products and the telecom industry.

Responsibilities

• Oversee daily operations, motivate agents, and ensure sales targets are met.
• Track sales targets, KPIs, and individual agent performance.
• Provide regular feedback, training, and support to improve sales skills.
• Implement strategies to boost conversion rates and upsell/cross-sell opportunities.
• Prepare performance reports and share insights with management.
• Ensure high levels of customer satisfaction and handle escalations when needed.

Skills

Business Process Outsourcing (BPO)

Sales Team Management

Reporting

Team Leadership

Telecommunication

Education

Matric

Job description

Creating purposeful careers as we build the future of contact centre solutionsCALLFORCE BPO has entered an exciting period of growth, and we are looking for a Fibre Sales Team Leader to join our team in Cape Town.

The team leader will be responsible for managing a team of sales agents who sell fibre internet services on behalf of one of South Africa's leading internet service providers (ISP). The focus is on driving performance, ensuring sales targets are met, and supporting the team's development.

Key Responsibilities:

• Team Management: Oversee daily operations, motivate agents, and ensure sales targets are met.
• Performance Monitoring: Track sales targets, KPIs, and individual agent performance.
• Coaching & Development: Provide regular feedback, training, and support to improve sales skills.
• Sales Strategy: Implement strategies to boost conversion rates and upsell/cross-sell opportunities.
• Reporting: Prepare performance reports and share insights with management.
• Customer Focus: Ensure high levels of customer satisfaction and handle escalations when needed.

Skills Required:

• 2+ years' experience as a Team Leader on a fibre campaign.
• Matric.
• Strong leadership and coaching abilities.
• Must have knowledge of fibre internet products and the telecom industry.
• Excellent communication and interpersonal skills.
• Sales-driven mindset with a focus on meeting and exceeding targets.
• Skills: Business Process Outsourcing (BPO), Sales Team Management, Reporting, Team Leadership, Telecommunication.