FC Supervisor

Amazon Commercial Services (South Africa) (Pty) Ltd - N09; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading global e-commerce company in Johannesburg seeks an Operations Lead/Supervisor to oversee daily operations and support team members. This role requires 1+ years of experience in customer-facing environments and data analysis skills. Candidates should ideally hold a bachelor's degree in a relevant field and be prepared to train staff while optimizing processes. Join a diverse team and contribute to operational excellence at one of the largest companies worldwide.

Qualifications

• 1+ years of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Experience with data analysis to optimize operations.

Responsibilities

• Measure and monitor workflows and track onsite performance.
• Support and train team members for great service delivery.
• Work with managers to improve processes and safety.
• Engage with other departments for common solutions.

Skills

Customer service experience

Data analysis

Microsoft Office

Training and support

Education

Bachelor's degree in supply chain, business, engineering or related field

Job description

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands‑on role, which will give you experience in using the tools and systems that make our operations successful.

Key Job Responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
• Support and train employees to deliver great service and supervise them in their daily tasks.
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
• Work with other departments to find solutions to address common issues or support needs in areas of key performance.
• Use data analysis to identify ways to optimise safety, quality and productivity.

A Day in the Life

As an FC supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre‑shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

Basic Qualifications

• 1+ years of customer‑facing environment, warehousing, logistics or manufacturing experience.
• Experience with Microsoft Office products and applications.

Preferred Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• Experience in warehouse operations and logistics or equivalent.
• Experience in capacity planning, operations planning, business analysis or similar.
• Experience with mission‑critical, 24x7 operations.
• Experience in process improvement.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.