F&B Attendant

Minor Hotels; Johannesburg; On-site; ZAR 120 000 - 150 000; Full time

Job summary

A hospitality company in Johannesburg is seeking a Food and Beverage Assistant to provide exceptional service and create memorable experiences for guests. The role involves interacting with guests, taking orders, and ensuring satisfaction during their dining experience. Candidates should have 3-5 years of restaurant experience, be fluent in English, and possess strong operational skills. Join a team that values quality service and personal growth in the vibrant hospitality industry.

Qualifications

• 3-5 years' experience in a restaurant environment required.
• Positive approach with excellent organizational skills.
• Passion for producing high-quality customer care.

Responsibilities

• Interact with guests, take orders and serve food and beverages.
• Check guest satisfaction during service and address problems.
• Upsell and suggestive sell to improve guest spend.

Skills

Fluent in English

Strong grasp of Operational Systems (Micros POS)

Computer literacy: MS Excel, Word and PowerPoint

Food and Beverage Product Knowledge

Education

Matric certificate

Tools

Micros POS

My Symphony

Opera

Job description

Overview

NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels' remarkable products and services meet the expectations of guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable.

Job Description

Creating guest satisfaction by providing the NH Hotels & Resorts experience through performance that demonstrates fulfilment of our service standards, genuine hospitality, and exceeding guest expectation.

Responsibilities

• Interact with guests, take orders and serve food and beverage in accordance with the standard operating procedures and service sequence to provide personalized service and create unique memories for each guest.
• Understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• Check guest satisfaction during service and take action to correct any problems.
• Promptly respond to guests\' additional requests.
• Upsell and suggestive sell at every opportunity to improve guest spend.
• Work as a team with colleagues in all departments to ensure timely service and smooth running operation.
• Prepare mis en place before service to ensure smooth running of the restaurant.
• Display a positive and enthusiastic attitude when dealing with guests.
• Respond to the dynamics of the service environment, being proactive with a sense of urgency in a fast-paced restaurant environment.
• Conduct food presentation and quality checks before delivering food to the guest.
• Enter all orders on the POS system and note any special requirements requested by the guest before serving.
• Prepare itemized bill on request and ensure all served items are billed correctly.
• Process cash payments per the cashless policy after receiving payment.
• Write guests\' food orders and repeat order to guest to confirm.
• Ensure that Buffet and Coffee Station are refilled and presentable at all times.
• Clean and inspect the restaurant; ensure floors and tables are clean and set up for the time of day.
• Prepare tables for customers including fully sanitizing each table and chair between users.
• Conduct daily stock count at opening and closing of shift.
• Ensure all Front of House duties are carried out according to daily checklists and report any maintenance issues.
• Ensure the opening checklist is completed and that the restaurant is prepared for opening.
• Ensure the restaurant is clean and tidy during shift and before completing your shift.
• Check out with your Supervisor before leaving your station or the floor for any reason.
• Have a full knowledge of the services and facilities provided by the hotel to answer guest questions.
• Follow all safety policies to ensure a safe work area
• Follow all reasonable work-related requests by a Manager or Supervisor to achieve complete guest satisfaction and service throughout the Hotel.
• Maintain your station in accordance with standards at all times.
• Develop a complete knowledge of menus.
• Learn and correctly use the Point of Sale equipment and follow procedures.
• Maintain strict security measures when entering guest rooms to protect guest privacy.
• Actively participate in all training meetings to continually develop professional skills and increase guest satisfaction.
• Check corridors for trays when returning from Room Service orders.
• Clean and break down trays in dish area, watching for condiments and other items.
• Complete all cleaning down and closing procedures to the highest standard at the end of the evening shift.
• Upskill through mandatory and non-mandatory training courses on a monthly basis to achieve 2 credits a month.
• Maintain professional telephone etiquette and a clear understanding of reservation policies and procedures.
• Be familiar with the services offered in the restaurant and throughout the hotel.
• Greet and seat guests in the restaurant in a warm and friendly manner, setting the tone for welcoming hospitality throughout the guest experience.
• Ensure the front or restaurant is always covered and the entrance is welcoming and attractive.
• Check each table to ensure it is clean and fully set up before seating guests.
• Check with guests to obtain feedback on the quality of their experience.
• Share problems with outlet managers, but try to resolve issues immediately.

Qualifications

• Fluent in English
• A strong grasp of Operational Systems Micros POS
• Computer literacy: MS Excel, Word and PowerPoint
• Food and Beverage Product Knowledge
• Matric certificate
• 3-5 Years\' Experience in a Restaurant Environment
• A strong grasp of Operational Systems (Micros POS and My Symphony, Opera and MC)

Additional Information

• A positive approach, excellent organizational skills, and a passion for producing high quality customer care.
• Great Interpersonal Skills
• Hands on
• Driven and ambitious to inspire the team to consistently deliver and exceed service standards
• Clear thinker with excellent communication abilities and attention to detail
• Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality
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