Export Client Success Specialist

Avantor; Springs; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading global scientific supplier is seeking a highly skilled Client Relations Specialist to foster and maintain strong client relationships. Responsibilities include onboarding, issue resolution, and ensuring exceptional customer service. The ideal candidate should have a Bachelor’s degree or relevant experience, excellent communication skills, and proficiency in CRM software. Join a company dedicated to life-changing science and enjoy a supportive work environment that encourages career growth.

Qualifications

• Strong ability to troubleshoot and resolve issues.
• Ability to remain calm and empathetic when dealing with frustrated customers.
• Proficiency in multiple languages.

Responsibilities

• Develop and maintain strong, long-term relationships with clients.
• Serve as the primary point of contact for clients.
• Ensure seamless onboarding for new clients.
• Assist customers with order management and resolutions.
• Collect and analyze customer feedback.

Skills

Excellent communication skills

Problem-solving

Empathy

Teamwork

Education

Bachelor’s degree in business or related field

3 to 5 years in customer service role

Tools

CRM software

Microsoft Office

E-commerce

Power BI

SAP

Job description

A leading global scientific supplier is seeking a highly skilled Client Relations Specialist to foster and maintain strong client relationships. Responsibilities include onboarding, issue resolution, and ensuring exceptional customer service. The ideal candidate should have a Bachelor’s degree or relevant experience, excellent communication skills, and proficiency in CRM software. Join a company dedicated to life-changing science and enjoy a supportive work environment that encourages career growth.