Expert Tyger Valley

Datafin It Recruitment; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic Travel Tech company seeks an Africa Safari Expert in Durbanville to sell luxurious safaris using your sales charm and destination knowledge. You'll manage client interactions from enquiry to post-travel, ensuring exceptional service and meeting sales targets. The ideal candidate has 5+ years in the Tourism industry, strong knowledge of African destinations, and proficiency in Tourplan and CRM software. If you have excellent communication skills and thrive in a fast-paced environment, apply now.

Qualifications

• 5+ years' experience in the Tourism industry specifically selling African safaris.
• 5+ years' experience in a sales environment dealing with direct consumers.
• Strong knowledge of African destinations, logistics, and properties.

Responsibilities

• Manage the entire client interaction from enquiry to post-travel.
• Prepare exceptional quotations and itineraries matching clients' expectations.
• Provide top-level customer support at all stages of travel.

Skills

Sales skills

Customer service skills

Communication skills

Interpersonal skills

Problem-solving skills

Self-management

Education

Tertiary qualification in Travel and Tourism

Tools

Tourplan

CRM

Google Workspace

Job description

Responsibilities & Duties

ENVIRONMENT : SELL luxurious, tailor‑made safaris by utilising your sales charm and first‑hand knowledge of African destinations as you provide exceptional customer services to clients as the next Africa Safari Expert sought by a dynamic Travel Tech company in Durbanville.

Working alongside an energetic and enthusiastic group of people, you'll help create everlasting memories for clients as they experience travel in the amazing continent of Africa.

The ideal candidate will have a proven track record of achieving monthly targets and conversion rates, achieving high service levels, and acquiring and maintaining client and supplier relationships.

You'll also require a tertiary qualification in Travel and Tourism with 5+ years' work experience in the Tourism industry specifically selling African safaris & experience in a sales environment dealing with direct consumers.

You must have solid knowledge of various software systems - Tourplan, CRM, Google workspace with strong knowledge of African destinations, logistics and properties.

• Manage the entire client interaction from enquiry to post‑travel.
• Share your first‑hand knowledge of African destinations with potential clients.
• Prepare exceptional quotations and itineraries matching clients' expectations and budget.
• Manage the entire booking process with a high level of attention to detail.
• Invoice and collect client payments.
• Ensure all travel documents are accurate and of the highest standard.
• Provide top‑level customer support at all stages - before, during and after travel.
• Meet all monthly sales targets.
• Go the extra mile to ensure exceptional customer service and a wow factor to all clients.
• Manage all internal systems and procedures efficiently and effectively.

Requirements

• Tertiary qualification in Travel and Tourism.
• 5+ Years' experience in the Tourism industry specifically selling African safaris.
• 5+ Years' experience in a sales environment dealing with direct consumers.
• Knowledge of various software systems - Tourplan, CRM, Google workspace.
• Strong knowledge of African destinations, logistics and properties.
• Driven sales and customer service skills.

Attributes

• Excellent written and verbal communication skills.
• Superior interpersonal and organisation skills.
• Ability to meet deadlines, accept challenges and work under pressure.
• Capable of self‑management and self‑actualization.
• Highly flexible with ability to work in a fast‑paced and dynamic environment.
• Diligent, high degree of perseverance and attention to detail.
• Strong problem‑solving skills.