Experience Design Head PPB AR

Standard Bank Group; Johannesburg; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A leading African financial services group in Johannesburg is seeking an experienced design leader to implement their Experience Design strategy. The role involves mentoring design teams, collaborating with stakeholders, and ensuring seamless client experiences. Candidates should have a postgraduate degree and a strong background in usability and design thinking. This position offers a dynamic working environment with opportunities for innovation and leadership.

Qualifications

• Experience leading design teams and implementing design strategies.
• Proven ability to drive cross-functional collaboration.
• Accountability for usability of end-to-end client experiences.

Responsibilities

• Lead the implementation of the Experience Design strategy.
• Mentor and manage design teams for optimal performance.
• Collaborate with multiple stakeholders to align design priorities.

Skills

Design thinking

Cross-functional collaboration

Usability analysis

Leadership

Innovative thinking

Education

Post Graduate Degree in Information Studies, Information Technology, or Psychology

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To lead the implementation of the Experience Design (ED) strategy within the area of responsibility, ensuring a seamless end-to-end experience for clients. The role champions design thinking, drives cross-functional collaboration, and takes shared accountability for business outcomes. It also involves mentoring and managing design teams, while contributing to the ongoing evolution of the design practice.

Qualifications

• Post Graduate Degree: Information Studies, Information Technology, Psychology

Experience Required

• Take accountability for the usability of end-to-end journeys and solutions ensuring that usability trade off discussions and decisions are made based on client data. Empower designers, content designers and researchers to challenge anti-usability decisions with data.
• Take accountability for the overarching business goals and objectives as it pertains to the area of responsibility and ensure that design priorities are aligned with them. This involves collaborating closely with relevant stakeholders e.g. product, segment, technology etc.
• Partner with Solution Owners, Technology Leads, Digital and eCommerce Heads to ensure customer insight, design opportunities and experience led thinking are embedded in roadmap prioritisation and PI planning process. Actively participate and influence the PI planning roadmap based on data and ensure the alignment of UX Content, UX Research and Product Design delivery to the plan.
• Define clear priorities for design projects and initiatives based on factors such as business impact, user needs, and resource availability. This involves evaluating the potential value and urgency of each project, making trade-offs as required and allocating team members accordingly.
• Challenge and reframe business problems by collaborating with cross functional leadership and through the use of client data aligning design efforts to measurable business outcomes.
• Work closely with Product, Technology, Data, Marketing, Risk and Compliance and Digital and eCommerce to align design priorities and manage the tradeoff discussions pertaining to design priorities and analyze and manage the interdependencies between multiple squads and value stream design teams. Collaborate with other Heads of Designs to ensure design reusability and co-creation of designs.
• Encourage innovative thinking and guide staff creativity to ensure effective and appropriate client experiences. Devise methods to grow staff creativity and innovation whilst fostering a culture of cross-functional collaboration.
• Contribute thought leadership, research, content design and define new design methodologies without reliance on precedent that facilitate the identification and understanding of complex or ambiguous client requirements so that progress may be made against their specifications.
• Ensure that all key milestones along the ED value chain are delivered in accordance with ED governance and business requirements e.g. (Discovery, Ideation, product Design, Content Design, Testing, Implementation and Monitoring). Develop specific activities as input into the PI planning and work allocation in the squads.

Additional information

Behavioural Competencies

• Checking Things
• Directing People
• Embracing Change
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interpreting Data
• Producing Output

Technical Competencies

• Business Acumen
• Client Journeys and Personas
• Creative Problem Solving
• Developing Marketing Insights
• Financial Acumen
• Product and Services Knowledge
• Strategic Alignment & Execution