Executive Housekeeper

More A House; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local hospitality company in Cape Town seeks a Housekeeping Manager to oversee housekeeping operations and manage team performance. This role involves ensuring compliance with high service standards, handling guest complaints, and participating in financial management of the department. The ideal candidate will possess strong leadership skills, a background in hospitality management, and a focus on customer satisfaction. Competitive salary and benefits offered.

Qualifications

• Experience in managing housekeeping operations and team.
• Strong understanding of budget management and cost control.
• Ability to respond to guest inquiries and complaints effectively.

Responsibilities

• Manage daily housekeeping operations and ensure compliance with standards.
• Supervise staff and conduct regular inspections of guest rooms.
• Handle guest complaints and improve service performance.
• Participate in staffing decisions and training for new hires.

Skills

Guest service orientation

Strong communication skills

Team collaboration

Attention to detail

Education

High School Diploma

Hospitality Management Degree (preferred)

Job description

CORE WORK ACTIVITIES Managing Housekeeping OperationsEnsures guest room status is communicated to the Front Desk in a timely and efficient manner.Works effectively with the Engineering department on guestroom maintenance needs.Supervises the property general cleaning schedule.Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Inventories stock to ensure adequate supplies.Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.Supports and supervises an effective inspection program for all guestrooms and public spacemunicates areas that need attention to staff and follows up to ensure understanding.Ensures all employees have proper supplies, equipment and uniforms.
Managing Departmental CostsParticipates in the management of the departments controllable expenses to achieve or exceed budgeted goals.Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goalsprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensuring Exceptional Customer ServiceResponds to and handles guest problems and complaints.Strives to improve service performance.Empowers employees to provide excellent customer service.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources ActivitiesParticipates as needed in the investigation of employee accidents.Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.Ensures employees understand expectations and parameters.Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Observes service behaviors of employees and provides feedback to individuals.Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.Participates in the employee performance appraisal process, providing feedback as needed.Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.Participates in employee progressive discipline procedures.