Executive : Home Solutions - Fixed And Broadband

Telkom; Gauteng; On-site; ZAR 900 000 - 1 200 000; Full time

Job summary

A leading telecommunications company in Gauteng is looking for an Executive: Home Solutions – Fixed and Broadband. You will be accountable for increasing Fixed Line Revenue while optimizing broadband traffic. This role involves strategic and operational functionalities to support sales channels and manage product portfolios. A successful candidate will have significant experience in management, knowledge of the telecommunication sector, and a degree in Marketing or IT. This position offers opportunities to lead diverse teams within a dynamic environment.

Qualifications

• 8 Years relevant experience, of which at least 3 years on senior management level.
• In-depth knowledge of Products management, Channel management and Churn factors in the fixed consumer market.
• Proven ability to establish relationships across diverse socio-economic communities.

Responsibilities

• Grow the Fixed Line Revenue according to the Consumer 5 Year Business Plan.
• Ensure full end-to-end delivery of the Products, Revenue, and Customer Experience according to the strategy.
• Support the Sales Channels for Fixed, Broadband and Smart Solutions.

Skills

Knowledge of the Telco market

Ability to innovate and grow new business

Excellent written and verbal communication skills

Executive Leadership

Business Acumen

Education

NQF 7: 3 year Degree in Marketing / Sales or Information Technology

Job description

Job Title: Executive: Home Solutions – Fixed and Broadband

Job Location: Gauteng, Centurion

Application Deadline: January 02, ****

Core Description

Accountable to the Consumer BU to grow the Fixed Line Revenue according to the Consumer 5 Year Business Plan. To achieve this the declining fixed line copper revenue (data & voice) needs to be mitigated, FFTH offering compete against the competitors, the Telkom ISP transformed into a competitive brand and business. And to grow the Broadband (Fixed wireless i.e. FLTE and 5G) Revenue according to the Consumer 5 Year Business Plan, while Optimizing the broadband traffic across Fixed and Wireless Network (4G and 5G). While growing the Smart Home and IoT solutions capability with accompanying revenue. The Executive ensures full end-to-end delivery of the Products, Revenue and Customer Experience according to the strategy and focus of the function.

Job Responsibilities

The primary functions of the Executive: Home Solutions – Fixed and Broadband are:

• Fixed & Broadband (Fixed wireless) Product portfolio
• Support the Sales Channels for Fixed, Broadband and Smart Solutions
• Business lead for the Consumer Internet Service Provider (ISP)
• Operations support for fixed, broadband & smart home customers, partners, and internal staff.

Strategic Functions

• Business Planning: Partakes in the Consumer Business Planning process and its related activities as per annual cycle requirement.
• Commercial Management Team: Form part of the Consumer Commercial team and contributes as functional Fixed, Broadband and Smart Home Solutions expert to the team.
• Department Strategy: Design, facilitate, deliver, enable, and implement a Fixed Line strategy and Broadband strategy for the Consumer Business Unit in accordance with the Consumer Business Plan and Strategy.
• Performance Management & Budgets: Establish, develop, manage, align and report performance scorecards and targets as per function department requirements and responsibilities. Reporting follows the standard Commercial team performance reporting requirements as on a daily, weekly, monthly basis.

Tactical Functions

• Ensure functional strategies and objectives for the Fixed Line, Broadband & Smart Home department in Product Development & Management, Sales, Operations and support.
• Design departmental processes, policies, and procedures to ensure efficient and effective operations.
• Plan and control department resources and capacities within the annual approved Fixed, Broadband & Smart Solution budget to ensure reaching Consumer business targets.
• Continuous improvement of the operations in the most cost-effective manner.

Operational Functions

• Fixed, Broadband & Smart Product Portfolio to position the Consumer BU in a revenue growth position for fixed, Broadband & Smart Solution product solutions.
• Portfolio includes Fixed Voice, FTTH & DSL, FTTR, FLTE / 5G, Smart Home Solutions and Consumer IoT solutions.
• Full product portfolio management covers product development, product management, as well as partner management to include Fibre Network Operator (FNO) and other partners to deliver solutions.
• Fixed, Broadband & Smart Sales Channels to promote and sell fixed and smart solutions through the Consumer distribution network, as well as through third party partners to grow market share and revenue.
• The existing sales channels for Fixed focuses on third-party partners, internal sales team and inbound and outbound Call Centres.
• Liaison with Regions and Direct Sales channels to ensure alignment to drive revenue growth.
• Support the Internet Service Provider to operate and service Consumer customers.
• In liaison with the EXCO team the ISP needs to follow the proposed re‑engineering approach to increase value and stem the tide of losing customers due to DSL migration and increased competition in the FFTH market.
• This includes the strategy, brand and repositioning of the ISP as to other current ISP market players.
• Fixed, ISP and Smart Support to ensure that performance and commercial agreements are in place and followed, orders are fulfilled, and put‑in‑service completed, with necessary stakeholder support.
• Customer and partner experience is of critical importance to ensure customers are retained and offers up‑selling opportunities.
• Reporting at monthly, quarterly and yearly frequency.

Core Competencies

• Functional Knowledge: Knowledge of the Telco market and landscape, competition, and strategies
• Functional Skills: Ability to innovate, turn‑around and grow new business; Executive Leadership; Business Acumen and perspectives on executive level
• Competencies (Behaviour): Thought Leadership – Develop strategies and create ideas and insight for the function; Market Leadership – Develop expertise to seize opportunities, influence people and implement; Business Leadership – Pursue strategies, goals and action employees to implement and follow‑through on targets; People Leadership – Empower, influence and direct people to make decisions; Personal Leadership – Embrace change and work in a team with an alignment of self‑values towards Telkom values.

Certifications

None

Education

NQF 7: 3 year Degree in Marketing / Sales or Information Technology

Experience

8 Years relevant experience, of which at least 3 years on senior management level

Special Requirements

• In-depth knowledge of Products management, Channel management and Churn factors in the fixed consumer market.
• Proven ability to establish relationships across diverse socio‑economic communities.
• Successful track recording leading diverse teams.
• Understanding of requirements for various consumer segments.
• Extensive market intelligence insight.
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to customers, executives and non‑technical leaders.

Physical Requirements

None

Key Stakeholders

• Market Intelligence
• Regulatory
• IT
• Sales
• Operations
• OpenServe
• Regions
• Marketing
• FNO's and other providers

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