Erp System Software Assistant Isando

Jobs 4 All; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic technology company in South Africa is seeking a dedicated technical support specialist for ERP applications. You will provide system maintenance, troubleshoot issues, and enhance user support while promoting continuous improvement. Ideal candidates will have a diploma in IT, at least 5 years of experience in a customer-facing role, and strong analytical and communication skills. Join our team to ensure a seamless user experience and effectively manage cross-functional projects.

Qualifications

• At least 5 years experience in production support.
• Excellent communication skills with technical and non-technical staff.
• Ability to build and maintain business relationships.

Responsibilities

• Provide technical support and system maintenance for ERP applications.
• Investigate and analyze system issues for troubleshooting.
• Contribute to the Help Desk knowledge base.

Skills

Technical support

Problem-solving skills

Communication skills

Analytical skills

Time management

Education

Diploma / Certificate in Information Technology

Tools

SAP

Evolve

Xperteck

Job description

Position Overview

To provide technical support, system maintenance, and enhancement for ERP and other business-critical applications by troubleshooting issues, supporting end users, and contributing to continuous improvement initiatives.

The role involves working closely with cross‑functional teams to ensure the stability, efficiency, and effectiveness of systems like SAP, Evolve, and Xperteck, while also supporting implementation projects and maintaining high data integrity and service quality standards.

Key Responsibilities

• Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions
• Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge
• Communication and problem‑solving skills to deliver support services for business applications
• Provide application support to users: answer, identify issues and provide suggestions and long‑term solutions
• Provide proactive support to internal staff, and external customers: analyse recurring incidents on the service desk and solve through interaction with key stakeholders
• Investigate and analyse system issues to determine cause of issues and appropriate corrective action
• Provide system knowledge and consultancy for divisional and cross‑divisional projects ensuring that business process requirements are met, and best practice is achieved
• Pre and post information systems implementation, and support with process owners
• Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution pertaining to new, existing projects, types and Sub Types
• Review and recommend continuous improvement of the systems and support processes
• Document technical information and processes for existing and newly developed functionality to provide suitable and up‑to‑date system support
• Maintain data quality and integrity within the system
• Ensure all critical services / systems are monitored
• Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers
• Carry out system maintenance tasks and processes to agreed schedules
• Supplier management – Manage relationships with approved suppliers 1st / 2nd level support
• Log calls
• Assign priority to calls low, medium, urgent, high, critical
• Update system in real time
• Problem analysis identify recurring problems and report in weekly meeting Alert Management
• Use and update the knowledge base of the system

Systems / Apps

• SAP
• Evolve
• Xperteck

Requirements

• Diploma / Certificate in Information Technology: System support or similar
• Solid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years
• Experience in database systems, reporting and query tools
• Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
• Effective time management skills and ability to prioritise work assignments
• Analytical
• Ability to solve problems
• Able to build and maintain business relationships
• Desire to learn and grow within the organisation

Strong team player