Entry-Level IT Helpdesk Specialist

DataTech Recruitment; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology recruitment agency in Cape Town is seeking a Junior IT Helpdesk Agent to support users with everyday IT issues. You will handle helpdesk tickets, assist with Microsoft 365 applications, and collaborate closely with senior staff. Ideal for candidates with 1-2 years’ experience in an IT support role and a strong willingness to learn. This entry-level position offers salary R15,000 – R18,000 per month and is a great starting point for a career in IT support.

Qualifications

• 1 to 2 years’ experience in an IT support or helpdesk role.
• Understanding of general IT troubleshooting concepts.
• Professional demeanor and good presentation.

Responsibilities

• Monitor and respond to incoming helpdesk tickets.
• Provide first line support for common IT issues.
• Assist users with Microsoft 365 applications.

Skills

Basic understanding of Windows operating systems

Exposure to Microsoft 365 applications

Strong communication skills

Customer service skills

Willingness to learn

Education

IT qualification or diploma

Entry level Microsoft certification such as MS 900

Tools

Windows

Microsoft 365

Job description

A technology recruitment agency in Cape Town is seeking a Junior IT Helpdesk Agent to support users with everyday IT issues. You will handle helpdesk tickets, assist with Microsoft 365 applications, and collaborate closely with senior staff. Ideal for candidates with 1-2 years’ experience in an IT support role and a strong willingness to learn. This entry-level position offers salary R15,000 – R18,000 per month and is a great starting point for a career in IT support.