Enterprise Tech Support Specialist (Legal)

LexisNexis; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global information services firm in Johannesburg seeks a Technical Support Specialist to provide high-quality support to professional clients. You’ll troubleshoot various issues, manage customer interactions, and document resolutions while supporting US hours. Ideal candidates possess strong communication skills and technical expertise. This role offers a flexible work environment and competitive benefits such as medical aid, retirement plans, and study leave.

Benefits

Medical Aid

Retirement Plan

Study Leave

Flexible working hours

Qualifications

• Technical troubleshooting skills for software and internet issues.
• Experience handling challenging customer situations with empathy.
• Comfortable supporting US hours (Monday–Friday).

Responsibilities

• Deliver first-level technical support via multiple channels.
• Troubleshoot and escalate unresolved issues.
• Document customer interactions and resolutions.

Skills

Exceptional communication skills

Problem-solving capability

Ability to manage multiple tasks

Education

Bachelor’s degree in a technical field

Tools

Enterprise technical support systems

Accounting applications

Job description

A global information services firm in Johannesburg seeks a Technical Support Specialist to provide high-quality support to professional clients. You’ll troubleshoot various issues, manage customer interactions, and document resolutions while supporting US hours. Ideal candidates possess strong communication skills and technical expertise. This role offers a flexible work environment and competitive benefits such as medical aid, retirement plans, and study leave.