E-commerce Sales & Customer Service Representative

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic e-commerce solutions provider is seeking a motivated E-commerce Sales & Customer Service Representative. In this remote role, you will maximize customer experience and sales by engaging with clients, identifying sales opportunities, and resolving inquiries across multiple channels. Candidates should have at least 1 year of experience in remote sales and customer support, along with strong communication skills. The position offers flexible work-from-home options and incentives for performance.

Benefits

Commissions and performance bonuses

Comprehensive health coverage

Paid time off

Career advancement opportunities

Qualifications

• 1+ year of proven remote/online sales and customer support experience.
• Must be comfortable and experienced with e-commerce support.
• Outstanding verbal and written communication skills.

Responsibilities

• Proactively engage customers to identify sales opportunities.
• Implement efforts for abandoned cart assistance and revenue recovery.
• Serve as the brand's professional voice across all channels.

Skills

Remote sales experience

Customer support

Communication skills

E-commerce sales proficiency

Tech savvy

Tools

CRM software

Shopify

Job description

Overview

E-commerce Sales & Customer Service Representative | Remote (Brand Concierge)

At TalentPop App, we are dedicated to helping high-growth e-commerce brands turn exceptional customer support into a powerful revenue engine. We firmly believe that superior service is the ultimate sales strategy.

We are looking for a results-driven E-commerce Sales & Customer Service Representative. This vital hybrid role focuses on providing world-class support while actively identifying and closing sales opportunities, boosting the profitability of the brands we partner with.

If you are a talented self-starter who excels at building customer loyalty and driving sales targets in a fast-paced e-commerce environment, we want to hear from you!

Key Responsibilities: Service, Sales, and Success

Your daily focus will be maximizing both customer experience (CX) and sales metrics:

• Sales Conversion: Proactively engage customers to identify sales opportunities, executing upselling, cross-selling, and product bundling to maximize the Average Order Value (AOV).
• Revenue Recovery: Implement targeted efforts for abandoned cart assistance and manage subscription recovery and winback campaigns to recapture lost revenue and boost Customer Lifetime Value (LTV).
• Customer Advocacy: Serve as the professional voice of the brand across all communication channels (phone, email, live chat, SMS), resolving inquiries and offering expert product guidance.
• Order Excellence: Efficiently manage all post-purchase and order-related concerns (tracking, returns, and exchanges) to ensure a seamless experience that encourages immediate repeat purchases.
• Data Entry & Reporting: Accurately log all customer interactions and sales data, contributing to reporting that identifies trends and drives process improvements.

Candidate Requirements

• Mandatory Experience: 1+ year of proven remote/online sales and customer support experience is essential.
• E-commerce Proficiency: Must be comfortable and experienced with the sales-focused aspects of e-commerce support (e.g., upselling, managing subscription issues, driving sales conversion).
• Communication & Persuasion: Outstanding verbal and written communication skills with a natural ability to quickly build rapport and convert conversations into sales.
• Tech Savvy: Familiarity with e-commerce platforms like Shopify and key customer engagement/CRM software is a significant advantage.
• Work Environment: Must be a highly motivated self-starter comfortable thriving in a remote, high-performance setting.

Technical Setup Requirements (Remote)

• A dedicated personal computer or laptop (i5 processor or modern equivalent).
• A stable, high-speed internet connection (minimum 15 Mbps download and upload speed).
• A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

Why Join TalentPop App?

• Incentive Pay: Opportunity to earn commissions and performance bonuses in addition to your base salary.
• Work Flexibility: 100% permanent work-from-home setup—zero commute required.
• Benefits: Comprehensive health coverage (HMO or monthly stipend) and paid time off.
• Growth: Clear paths for career advancement and professional skill development within a supportive team.

Application Fast-Track

IMMEDIATE ACTION REQUIRED: To ensure your application is reviewed directly by the Recruitment Team, you MUST follow these critical steps exactly. Applications that do not follow these instructions WILL NOT be reviewed.

• Select Position: When applying, please choose “Brand Concierge” from the list of available roles.
• Enter Code: In the application form, you must enter the unique code ECSR in the designated application code field.

Ready to be the revenue-driving force behind top E-commerce brands? Apply now to become our next E-commerce Sales & Customer Service Representative!