E-Commerce Manager

Talentedrecruitment; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company in South Africa is seeking an experienced E-Commerce Manager to enhance its digital strategy. This role focuses on online sales growth, customer journey enhancement, and the management of e-commerce operations. The ideal candidate will have 3-5 years of relevant experience, project management skills, and a passion for digital marketing.

Qualifications

• 3-5 years of experience in a similar position.
• Strong project management skills.
• Analytical and data-driven mindset.

Responsibilities

• Develop and execute the e-commerce strategy aligned with brand goals.
• Oversee the e-commerce webstore's performance and functionality.
• Collaborate with performance marketing partners to drive sales.

Skills

Digital Marketing

SEO

Google Analytics

Conversion Optimization

Account Management

Tools

Google AdWords

Hybris

Magento

Job description

Overview

An exciting opportunity exists for an E-Commerce Manager to spearhead and refine the digital strategy of a leading retail company in South Africa with a focus on accelerating online sales growth, elevating the customer journey and overseeing the full spectrum of e-commerce operations.

Responsibilities

Strategy & Planning :

• Develop and execute the e-commerce strategy aligned with brand and business goals
• Lead the roadmap for our e-commerce platforms (D2C and B2B)
• Identify market trends, customer behaviour and competitor insights to shape strategy

Platform & Operations Management :

• Oversee the brand\'s e-commerce webstore (performance & functionality)
• Manage integration with POS systems, CRM, payment gateways, logistics providers and loyalty program
• Ensure product data accuracy (descriptions, images, pricing & stock levels)

Digital Marketing & Sales Optimization :

• Collaborate with performance marketing partners on paid search, display, social, affiliate and mailer marketing
• Implement SEO and content marketing strategies to drive organic traffic
• Monitor & improve conversion rates, AOV and cart abandonment rates

Customer Experience & Retention :

• Enhance customer journeys and personalize digital experiences across channels
• Oversee customer service strategy and processes
• Manage loyalty programs, reviews and post-purchase communications

Analytics & Reporting :

• Track KPIs such as traffic, conversion, sales, retention, ROAS and CLV
• Use tools like Google Analytics, Shopify Analytics for performance reporting
• Deliver monthly and quarterly e-commerce reports to senior management

Team Leadership & Collaboration :

• Collaborate with merchandising, marketing, warehouse and retail teams
• Coordinate with external partners (agencies, platforms)

Requirements

• 3-5 years previous experience in a similar position
• Strategic thinking & commercial acumen
• Strong project management skills
• Analytical and data driven mindset
• Team leadership and collaboration
• Passion for active lifestyle and outdoor activities

Should you not receive a response within the next 2 weeks please consider your application unsuccessful. Vacancies are advertised on our website you wish to keep abreast with our active roles.

Important Notice

By applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information Act (POPIA) disclaimer:

I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer personal information shall be defined as detailed in the Protection of Personal Information Act Act 4 of 2013 (POPIA).

Key Skills

Digital Marketing, Marketing, Google Analytics, Growing Experience, Conversion Optimization, Google AdWords, Hybris, Magento, Account Management, SEO, E-Commerce, Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1