E-Commerce & Digital Content Coordinator

The Good Human (Pty)Ltd; Cape Town; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A growing e-commerce company based in Cape Town seeks an E-commerce & Digital Content Coordinator to manage daily online operations. The role involves coordinating product listings, customer communications, and reporting on online performance metrics. Ideal candidates should have 3-5 years' experience in e-commerce roles and be adept with platforms like Shopify and email marketing tools. This position is on-site in the vibrant area of Western Cape, with a focus on fashion and retail-related operations.

Qualifications

• 3–5 years’ experience in e-commerce coordination or digital content management.
• Experience with e-commerce platforms like Shopify or WooCommerce.
• Strong understanding of e-commerce workflows.

Responsibilities

• Oversee management of online stores and customer communications.
• Upload and update product listings and imagery.
• Plan and distribute weekly newsletters.

Skills

Attention to detail

Organised

Written communication

Team collaboration

Interest in fashion and retail

Tools

Shopify

WooCommerce

Mailchimp

Klaviyo

Canva

Photoshop

Job description

The E-commerce & Digital Content Coordinator will oversee the day-to-day management of the brands’ online stores and customer communications. This role ensures smooth online operations, consistent product presentation, engaging newsletters, and alignment between in-store and online activity.

The ideal candidate is detail-oriented, proactive, and experienced in e-commerce coordination or content management, with a strong understanding of online retail workflows.

Key Responsibilities

Website Management

• Upload and update product listings, imagery, descriptions, and pricing.
• Maintain daily accuracy of product availability and stock levels.
• Conduct daily site checks to ensure correct functionality, pricing, and visuals.
• Manage new collection and product launch updates.
• Regularly refresh and improve the site’s layout, visuals, and overall user experience.

Email & Customer Community

• Plan, design, and distribute weekly newsletters to subscribers and customers.
• Manage the email database and ensure customer information is current and segmented appropriately.
• Develop engaging email campaigns for new ranges, in-store promotions, and exclusive offers.
• Maintain brand consistency across all written and visual content.

Coordination & Reporting

• Liaise with external social media agencies to align online content with marketing activity.
• Collaborate with retail teams in Sandton and Cape Town to ensure stock and promotional accuracy.
• Generate weekly and monthly reports on online performance, sales, and engagement metrics.

Requirements

Qualifications & Experience

• 3–5 years’ experience in e-commerce coordination, online merchandising, or digital content management.
• Experience with Shopify, WooCommerce, or similar e-commerce platforms.
• Competency in email marketing platforms such as Mailchimp or Klaviyo.
• Basic image editing and layout skills (Canva, Photoshop, or similar).
• Strong understanding of e-commerce workflows and stock coordination.

Skills & Attributes

• High attention to detail and accuracy.
• Organised, deadline-driven, and proactive in problem-solving.
• Strong written communication and visual presentation skills.
• Collaborative team player with excellent coordination ability.
• Interest in fashion, retail, and brand development.