Dutch-Speaking CX Agent — Growth & Benefits

Mass Markets; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading business services provider in Cape Town seeks Dutch-speaking agents committed to delivering excellent customer support. You will respond to inquiries in both Dutch and English, ensuring customer satisfaction through effective communication and problem-solving. Ideal candidates must hold a Matric Certificate and demonstrate strong interpersonal skills. The role offers competitive compensation and benefits, including health coverage and career growth opportunities. Enjoy a collaborative work environment and apply today!

Benefits

Health Benefits

Annual Leave

Paid Training

Career Growth

Positive Work Environment

Casual Dress Code

Qualifications

• Must be at least 18 years of age.
• A valid Matric Certificate.
• Fluency in Dutch (spoken and written) is required.
• Proficiency in English to communicate effectively within the team.
• Previous experience in customer service, call centers, or a related field is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and familiarity with CRM systems is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in both Dutch and English.
• Provide accurate information and resolve customer concerns promptly.
• Maintain empathy and professionalism in customer interactions.
• Document customer interactions accurately and escalate issues.
• Collaborate with team members to enhance customer satisfaction.
• Meet performance targets including response time and customer satisfaction metrics.

Skills

Fluency in Dutch

Proficiency in English

Strong communication skills

Problem-solving attitude

Education

Matric Certificate

Tools

CRM systems

Job description

A leading business services provider in Cape Town seeks Dutch-speaking agents committed to delivering excellent customer support. You will respond to inquiries in both Dutch and English, ensuring customer satisfaction through effective communication and problem-solving. Ideal candidates must hold a Matric Certificate and demonstrate strong interpersonal skills. The role offers competitive compensation and benefits, including health coverage and career growth opportunities. Enjoy a collaborative work environment and apply today!