Dutch Speaking Customer Service & Sales Representative

Black Pen Recruitment; Remote; ZAR 120 000 - 180 000; Full time

Job summary

A leading recruitment agency in South Africa seeks a Dutch Speaking Customer Service and Sales Representative for a fully remote position. The role involves assisting passengers with travel-related inquiries for a prestigious airline, requiring fluency in Dutch and English. Candidates should have permanent residency in South Africa and a reliable internet connection. Comprehensive training is provided for successful applicants, and flexibility in shifts is crucial due to operational requirements.

Benefits

Fully paid product and systems training

Potential for a UPS solution subsidy

Qualifications

• Must have a permanent residence permit or South African ID.
• Fibre internet connection required at own cost.
• Must provide UPS solution during load shedding.

Responsibilities

• Assist passengers with travel-related queries in Dutch & English.
• Handle airline reservation systems and voice calls.
• Meet key performance indicators in a call center environment.

Skills

Native level fluency in Dutch language

Flexibility to work shifts

Communication in English

Customer service skills

Job description

Dutch Speaking Customer Service and Sales Representative (Contact Center/BPO)

Eastern Cape, South Africa

Job Openings Dutch Speaking Customer Service and Sales Representative (Contact Center/BPO)

About the job Dutch Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: Eastern Cape, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in Dutch language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Dutch & English languages
• Work on airline reservations systems & handling voice calls in English & Dutch may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment