Dutch-Speaking Customer Service Advisor – Cape Town

Black Pen Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a Dutch Speaking Customer Service Advisor in Cape Town. The role focuses on enhancing customer loyalty and providing exceptional service. Ideal candidates should be fluent in Dutch, self-motivated, and have excellent communication skills. Experience in a call center environment and a passion for customer service are essential. Join a fast-paced team where you can develop your skills and contribute to customer satisfaction.

Qualifications

• Proven ability to provide excellent customer service experience.
• Minimum of 6 months call center experience in a similar environment.
• Email handling and web chat experience is highly advantageous.

Responsibilities

• Provide exceptional customer service to the existing customer base.
• Respond to inbound customer queries and escalated sales.
• Strive for first call resolution on every contact.

Skills

Excellent communication skills, written and oral

Fluency in Dutch

Self-motivated

Target driven

Customer service experience

Education

Matric or equivalent

Job description

A leading recruitment agency is seeking a Dutch Speaking Customer Service Advisor in Cape Town. The role focuses on enhancing customer loyalty and providing exceptional service. Ideal candidates should be fluent in Dutch, self-motivated, and have excellent communication skills. Experience in a call center environment and a passion for customer service are essential. Join a fast-paced team where you can develop your skills and contribute to customer satisfaction.