Dutch (Fluent) Client Care Agent

BGA Recruitment; Johannesburg; Hybrid; ZAR 50,000 - 200,000; Full time

Job summary

A recruitment agency in Johannesburg seeks a Customer Service Agent to handle inbound and outbound calls professionally. The ideal candidate must have a matric qualification and 2-3 years of customer service experience, with fluency in Dutch and English. Additional languages are a plus. Flexibility for shifts is required. This role offers a partly hybrid working environment.

Qualifications

• Minimum of 2-3 years working experience in a customer services position.
• 2-3 years working experience in a contact centre is preferred.
• Fluency in any other South African official language is an advantage.

Responsibilities

• Manage inbound and outbound calls efficiently.
• Prepare accurate reports and record keeping.
• Maintain confidentiality and provide quality service.

Skills

Fluency in Dutch

Fluency in English

Customer service orientation

Ability to work shifts

Education

Matric qualification

Any formal qualification

Job description

Overview

NB : This position is based in Johannesburg (partly Hybrid)

We are looking for someone who will be able to fulfill the following requirements :

To provide inbound and outbound telephonic services to internal and external clients subject to the requirements of the specific projects the agent may be allocated to.

Key Responsibilities

Receipt and handling of inbound & outbound calls.

• Ensure that calls are answered timeously, handled efficiently, politely and professionally
• Ensure that careful attention is paid to the information being provided by the caller
• Provide accurate information / instructions to the caller, if required
• Ensure that the call is carefully listened to for accurate understanding
• Accurately comprehend the information that has been provided
• Ensure the confidentiality of the information relating to the call

Preparation of Reports (as required) and accurate record keeping.

• Accurately capture the details received from the call.
• Produce professional and detailed reports.
• Assume responsibility for accuracy, and completeness of all tip-off reports
• Evaluate urgency & sensitivity of information received from callers and demonstrate sound judgement in prioritising and escalation of the matter.

Quality and risk management.

• Adherence to all controls implemented to protect confidentiality of information provided and anonymity of whistleblower

General administration.

• Follow correct procedures.
• Provide assistance where required.

About You

You would need to have the following qualifications

• A minimum of a matric qualification plus 2 - 3 years working experience in a customer services orientated position is a prerequisite for this position
• Any formal qualification will be an advantage

You would need to have the following Experience and Technical competencies :

• 2 - 3 years working experience, preferably in a contact centre would be an advantage
• An excellent command, ie. 100 % fluency in the Dutch and English languages is a necessity
• Fluency in any other Foreign language i.e. Arabic, French, Spanish, German will be an advantage
• All official languages of South Africa are offered. Fluency in any other SA official language would be preferred and would be an advantage.
• Ability to work shifts, public holidays and on weekends (project and call centre dependent) will be required