Director, Site Operations - Client Success & Ops Leader

Advanced Call Center Technologies, Llc; Johannesburg; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A leading call center organization is seeking a Director to oversee day-to-day operations, manage client relationships, and ensure operational efficiency. The ideal candidate has over 3 years of experience in managing financial call centers and vendor management within the outsourcing environment. Strong change management and technical skills are essential. This full-time role focuses on customer service and sales, requiring an individual capable of delivering excellence in performance. A BS/Bachelor’s degree or equivalent experience is required.

Qualifications

• 3+ years of experience managing financial call centers.
• 3+ years of vendor management in an outsourcing environment.
• Experience and expertise within the BPO call‑center industry.

Responsibilities

• Direct day-to-day operations of the operating group.
• Maintain efficiency and effectiveness of operations and client satisfaction.
• Interface daily with clients to develop business processes.

Skills

Management skills

Client relationship management

Operational excellence

Change management

Technical proficiency

Education

BS/Bachelor’s degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Power Point

Job description

A leading call center organization is seeking a Director to oversee day-to-day operations, manage client relationships, and ensure operational efficiency. The ideal candidate has over 3 years of experience in managing financial call centers and vendor management within the outsourcing environment. Strong change management and technical skills are essential. This full-time role focuses on customer service and sales, requiring an individual capable of delivering excellence in performance. A BS/Bachelor’s degree or equivalent experience is required.