Digital Product Owner - JHB

Sanlam Limited; Sandton; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading financial services group in South Africa is seeking an experienced Digital Product Owner to lead cross-functional teams in delivering high-quality digital products. The ideal candidate will have 3-5 years of experience in a financial services environment, a strong background in UX principles, and proficiency in tools such as Jira and Confluence. The role involves stakeholder engagement, product launch coordination, and continuous product improvement based on user feedback.

Qualifications

• Minimum of 3–5 years’ experience as a Digital Product Owner or Senior Digital Business Analyst in finance or insurance.
• Proven success in managing and scaling digital products or self-service platforms.

Responsibilities

• Lead a cross-functional squad to deliver high-quality digital products.
• Work closely with UX/UI designers to create intuitive user experiences.
• Act as the bridge between business and technology for transparent communication.
• Coordinate product launches with various teams and define KPIs for success.
• Collaborate with teams across the company to align digital initiatives.

Skills

Understanding of UX principles

Familiarity with agile frameworks

Proficiency in tools such as Jira

Proficiency in tools such as Confluence

Proficiency in tools such as GA4

Proficiency in tools such as Figma

Education

Bachelor’s Degree in Business, Technology, or a related field

Tools

Jira

Confluence

GA4

Figma

Job description

What will make you successful in the role

Product Delivery & Execution

• Lead a cross‑functional squad (designers, BAs, engineers) to deliver high‑quality digital products.
• Align teams on priorities, ensure incremental business value, and resolve risks or blockers proactively.
• Partner with Scrum Masters and Technical Leads for sprint alignment and timely feature releases.

User Experience (UX)

• Work closely with UX/UI designers to create intuitive, human‑centered experiences.
• Guide UX concepts and approve prototypes to ensure alignment with product goals and user needs.
• Prioritise features and enhancements based on client value and business objectives.
• Maintain a refined backlog with clear user stories, acceptance criteria, and success measures.
• Balance innovation, technical feasibility, and business constraints.

Stakeholder Engagement

• Act as the bridge between business and technology, ensuring transparent communication.
• Gather insights from stakeholders and review BA specifications for clarity and alignment.
• Present progress and updates to leadership and cross‑functional teams.

Product Launch & Go‑to‑Market

• Coordinate launches with Change Management, Marketing, and Communications.
• Define KPIs for adoption and impact; support post‑launch reviews for continuous improvement.
• Monitor performance using analytics and feedback; implement enhancements to boost usability and satisfaction.
• Foster a culture of data‑driven decisions and innovation.

Cross‑functional Collaboration

• Work with teams across Santam (Architecture, Marketing, Compliance, IT, Operations, Analytics) to align digital initiatives with business objectives.

Qualification and experience

Minimum of 3–5 years’ experience as a Digital Product Owner /Snr Digital Business Analyst in a financial services or insurance environment.

Minimum Ǫualification: Bachelor’s Degree in Business, Technology, or a related field.

Proven success in managing and scaling digital products or self‑service platforms.

Preferred Certifications (Advantageous):

Product Management

User Experience (UX)

Knowledge and skills

Understanding of UX principles

Familiarity with agile frameworks and digital product delivery

Proficiency in tools such as Jira, Confluence, GA4, and Figma.

Who are you

You love building remarkable digital products and have a track record of doing so. You are energetic, resourceful, and naturally take initiative to get things done.

You are passionate about deeply understanding customers and translating those insights into powerful, technology‑driven experiences.

You hold yourself to incredibly high standards in everything you do.

You are skilled at managing multiple, competing priorities and navigating high levels of ambiguity. Your written and verbal communication is precise, clear, and adaptable to your audience.

You are a systems thinker who analyses problems, identifies root causes, and solves them at the right level.

You are meticulous, detail‑oriented, and take pride in delivering high‑quality outcomes.