Digital Product Data Enrichment Team Lead

ShopriteX; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A retail company in South Africa is seeking a Digital Product Data Enrichment Team Lead to oversee digital product content management. The ideal candidate will have over 4 years of team leadership experience in eCommerce and a background in Business or Marketing. Responsibilities include managing the enrichment process and liaising with various teams to ensure effective delivery of product content.

Qualifications

• 4+ years of experience in team leadership and digital product management.
• Demonstrable experience in creating customer engaging product content.
• Experience in an eCommerce environment and knowledge of digital product data.

Responsibilities

• Manage the end-to-end process of digital product enrichment.
• Act as primary contact for product enrichment issues.
• Compile enrichment pipeline with Digital Commerce team.

Skills

Team leadership

Digital product data management

Customer engagement strategies

Microsoft Excel proficiency

Education

Degree or Diploma in Business or Marketing

Job description

Role Purpose

The Digital Product Data Enrichment Team Lead is responsible for the effective management and delivery of digital product content across all digital channels. The role will work closely with the Digital Commerce Project team to set up people, processes, structures & reporting to embed the studio and then manage and maintain all aspects related to digital product enrichment for general merchandise. The Digital Product Data Enrichment Team Lead will oversee and direct internally created product content, working with copywriter, retoucher and photography teams as well as suppliers to deliver product marketing content that is accurate and compelling and provides customers with all the information they need to make a purchasing decision.

Role Description

• Manage the end-to-end process of digital product enrichment for general merchandise.
• Act as the primary point of contact and support for all matters related to digital product enrichment for general merchandise.
• Manage and maintain relationships with the ShopriteX Digital Commerce tribe, ShopriteX Digital Product Catalogue QA team, buyers and general merchandise suppliers.
• Together with the ShopriteX Digital Commerce team, compile the enrichment pipeline and all information associated to the pipeline to be actioned by the Digital Commerce studio.
• Manage the Product Data Enrichment Team so that all team members are clear on their roles, responsibilities and co-ordinate the smooth flow of products moving through the pipeline.
• Manage escalations, ensuring all issues are resolved timeously, either by it directly with stakeholders or escalating it to the ShopriteX Digital Commerce team.
• Provide updates, metrics and reports to business on performance and progress made by the Product Enrichment Team in any given daily and weekly period.

• Manage supplier enrichment by:

1. tracking supplier uploads to the Supplier Portal and escalating non-compliance to Buyers and
2. liaising with the Product Catalogue QA team and overseeing QA.

Qualifications and Experience

• Degree or Diploma in Business, Marketing or a related field – (essential).
• +4 years' experience in a similar capacity or role with proven team leadership experience – (essential).
• Demonstrable experience managing the end-to-end creation and execution of product content along with a solid understanding of how to deliver customer engaging product content for omnichannel representation - (essential).
• Experience working in an eCommerce environment including knowledge and experience with digital product data – (essential).
• Proficiency in Microsoft Office, particularly Excel – (essential).

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.