Digital Communications Manager

Nimble Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic company based in Cape Town seeks a Digital Communications Manager to lead their digital strategy. Responsibilities include designing impactful campaigns, leveraging AI for innovations, and maximizing collections. Candidates should have a strong background in digital marketing, excellent writing skills, and a degree in a relevant field. This role offers a competitive salary along with comprehensive benefits, promoting both professional growth and well-being in a collaborative environment.

Benefits

Funeral Cover

Life Cover

Disability Cover

Subsidised School fees

Paid Birthday Leave

Paid Maternity Leave

Qualifications

• Creative and curious mindset, eager to design, test and refine strategies.
• Exceptional analytical capabilities to interpret data and drive informed decisions.
• Results-driven, focused on maximizing collections and efficiency.
• Highly organized with excellent project management skills.

Responsibilities

• Translate digital communication strategy into effective campaigns.
• Manage and maintain messaging systems to ensure accuracy across channels.
• Define and manage digital channels to optimize engagement.
• Leverage data to measure and optimize digital communications.

Skills

Creative mindset

Strong writing and storytelling skills

Analytical capabilities

Interpersonal skills

Project management skills

Results-driven focus

Strategic thinking

Self-motivated attitude

Education

Degree or diploma in Marketing, Communications, Digital Media or related field

Tools

Microsoft Office Suite

Qlik

SQL

HTML

Job description

Digital Communications Manager

Job Location: Western Cape, Cape Town.

Deadline: January 16, 2026.

Job Purpose:

• To design, test and optimise digital communications that drive collections, enhance customer experience and accelerate innovation through AI and data‑driven strategies.

Your Ultimate Mission:

• Maximise collections efficiency without losing the human touch
• Elevate customer experience by ensuring interactions are clear, effortless and strategic
• Drive innovation by testing new ideas, channels and creative approaches

What Success Looks Like:

• Increased customer engagement and response rates
• Smarter, more effective automation and data‑driven strategies
• Improved customer satisfaction
• Stronger overall business performance

The Team You’ll Join:

• You’ll be an integral part of a forward‑thinking team working hand‑in‑hand with our eBranch Digital Transformation Team and the Joint Operations Centre (JOC). Together, you’ll harness AI, smart automation and innovative communication platforms—such as chatbots, messaging systems and emerging digital tools—to design, test and scale solutions that deliver meaningful value for both customers and the business.
• You’ll join a team that thrives on curiosity, collaboration and creative problem‑solving. We focus on solving real challenges, refining ideas and translating insights into communication strategies that work to deliver lasting impact.

Who We’re Looking For:

• Creative and curious mindset, eager to design, test and refine communication strategies, while continuously learning and improving
• Strong writing, editing and storytelling skills with meticulous attention to detail
• Exceptional analytical capabilities to interpret complex data, generate insights, solve problems and drive informed decisions
• Resilient and adaptable, embracing ongoing tasks and testing as opportunities to enhance accuracy, innovation and continuous improvement
• High emotional intelligence, with strong interpersonal and collaboration skills and the ability to build effective working relationships
• Results‑driven, with a focus on maximising collections, efficiency and customer engagement, while driving digital transformation and continuous process improvement
• Strategic thinker with the ability to zoom into detail and think outside the box, with a keen eye for accuracy and excellent follow‑through
• Highly organised and agile, with excellent project management skills and the ability to meet tight deadlines, balance competing priorities and deliver in a dynamic, fast‑paced evolving environment
• Self‑motivated and proactive attitude, taking accountability and full ownership of tasks, duties and outcomes

Advantageous Training and Experience:

• Degree or diploma in Marketing, Communications, Digital Media or related field
• Experience in digital marketing, project management and campaign management
• Proficient in Microsoft Office Suite and Qlik
• Exposure to customer journey mapping, customer lifecycle communications and UX/CX optimisation
• Familiarity with AI‑driven communication platforms and automation tools
• Knowledge of SQL and HTML
• Experience in debt collection or financial services sector

What You’ll Do (Included but not limited to):

Transform Digital Communications Strategy into Action

• Translate the company’s digital communication strategy into effective campaigns, processes and workflows
• Experiment with wording, tone and messaging of a high quality to maximise the effectiveness of digital communications
• Implement innovative digital tools, channels and AI solutions aligned with emerging technologies and customer experience trends
• Manage and maintain customer messaging management systems (CMMS) to ensure messaging is accurate, timely and consistent across all digital channels

Drive Campaigns and Customer Engagement

• Define, manage and optimise digital channels across email, SMS, WhatsApp, in‑app chat, push notifications and emerging channels/new platforms
• Own and manage the digital communication calendar, ensuring campaigns are strategically scheduled, distributed across all digital channels and executed on time to maximise impact and support business objectives
• Develop templates tailored to strategies, debtor segmentation and behaviours
• Apply big picture thinking to drive digital collections through targeted, customer‑focused campaigns and customer‑centric process design
• Ensure accuracy, deliverability and compliance with all relevant laws and regulations across communications

Performance Measurement & Stakeholder Collaboration

• Leverage data and analytics as a core driver to measure, test and optimise digital communications, ensuring continuous improvement
• Monitor communication performance across channels, run tests, track results and recommend/implement improvements
• Produce campaign performance reports that highlight insights and opportunities to improve debtor lifecycle outcomes and digital communication strategies
• Collaborate with Operations, Analytics and other teams/stakeholders to align communications with business goals
• Implement cost‑conscious strategies by identifying and eliminating wasteful expenditure, while optimising resource allocation across all communication channels

Enable Digital Transformation

• Collaborate cross‑functionally with IT, Operations, Analytics and other stakeholders to execute projects on time
• Support the JOC and Innovation team in piloting and scaling new digital initiatives
• Contribute creative ideas and challenge the status quo to continuously improve digital processes and digital communication

Remuneration & Benefits:

• Basic Salary
• The following benefits are available to you at full cost to the Employer (in line with the Company Policy):
• Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the Employer)
• Disability Cover (at the full cost of the Employer)
• Subsidised School fees towards your child schooling at Nimble Peak Child EduCare (Ages: 3 months – 5 years)
• Paid Birthday & Maternity Leave