Digital Account Manager

DigitLab; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A marketing agency in Durban seeks an experienced Account Manager to build and maintain client relationships. The role requires a minimum of 3-4 years in account management within an advertising agency. The successful candidate will demonstrate strong communication skills, attention to detail, and a solid understanding of digital strategies, including social media and SEO. This position offers opportunities for growth and requires proficiency in Microsoft tools, along with a valid driver's license.

Qualifications

• Minimum 3-4 years of advertising agency experience in an account management role.
• Relentless focus on attention to detail and consistency.
• Strong communication skills with the ability to manage key stakeholders.

Responsibilities

• Build and grow long-lasting client relationships.
• Manage the retention of existing clients and deliver high standards.
• Produce weekly status reports to clients indicating job statuses.

Skills

Client relationship management

Attention to detail

Strong communication skills

Project management experience

Digital marketing knowledge

Education

3-year tertiary qualification in marketing, advertising, or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Microsoft Teams

Job description

Your primary function is to grow and maintain healthy client relationships with the Agency’s clients and build effective working relationships with the production team and your peers.

You pride yourself on your ability to form relationships with people quickly and with ease. Your warm and outgoing personality is infectious, and you strive to constantly out-service your clients. Nothing is more important than gaining your client’s trust and your internal drive to succeed ensures that you do this as quickly as possible. You can juggle a million balls at once and are not afraid to be involved in strategic conversations or have a full day of admin. Your attention to detail is impeccable. You are passionate about Marketing and digital in particular. You have a solid understanding of the digital environment, the technologies that make it work and its capabilities, and are energised by the ever-changing digital landscape.

Responsibilities

• Build and grow long-lasting client relationships with the Agency clients assigned to the role.
• Constantly strive to out-service the clients and provide value to them with every interaction.
• Perform the role of the key contact person for the client, bringing in your relevant AD, BUD or the CSD for support when necessary.
• Demonstrate the ability to deliver on the client’s business plans and implement them accordingly with the team.
• Manage the retention of existing clients by delivering consistently high standards.
• Manage the health of the client’s business within the Agency.
• Deliver bottom-line client profitability and grow the client’s business within the Agency.
• Ensure that client briefing sessions are productive & of value, constantly offering insights, best practices and recommendations.
• Brief projects internally and oversee the delivery of projects to clients.
• Establish and maintain productive communication between the client and the Agency.
• Produce weekly status reports to clients indicating the status of all jobs, projects or retainers.
• Invest in growing your knowledge of the client’s business and the industries in which they operate, actively tracking competitors and finding other information that will be of value to the team and the clients. This is not limited to digital but can include all other forms of marketing.
• Ensure that at all times, the Agency’s actions are in line with SLAs, processes, procedures, budgets and work ethic.
• Ensure that all CEs and billings are done accurately and timeously.
• Present proposals and be comfortable discussing costs with clients.
• Demonstrate working effectively in a team, showing restraint and respect.
• Be proactive regarding possible crises and escalate issues where necessary.
• Play a support role to the AD or CSD by assisting with any ad-hoc requests.
• Demonstrate behaviour aligned to the Agency's vision, values, policies, and procedures.

Requirements and Experience:

• Minimum 3 – 4 years of advertising agency experience in an account management role.
• A solid understanding of digital strategy with experience in social media, website and app development, media advertising, SEO, and digital research.
• A 3-year tertiary qualification preferably in marketing, advertising, communications, media or business.
• A relentless focus on attention to detail and consistency.
• An ability to take ownership and work in an autonomous manner.
• Strong communication skills with the ability to manage key stakeholders.
• A can-do attitude and a willingness to go the extra mile, including working after-hours as needed.
• Project Management experience.
• Understanding of advertising and the creative process.
• Excellent command of the English language, both written and verbal.
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and Teams.
• Valid driver’s licence and own transport.
• Available and happy to work in a virtual environment