Dialer System Expert

Bebeecontact; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading contact centre technology firm in Durban is seeking a Dialer Systems Specialist to bolster their operations. This role involves managing dialer systems, ensuring campaigns run smoothly, and providing first-line support. Candidates should have over 1 year of experience in IT support or data analysis, possess strong SQL and Excel skills, and demonstrate excellent communication abilities. This position may require shift work, including weekends and public holidays. The company offers opportunities for career growth in a dynamic environment.

Qualifications

• 1+ year of experience in IT support, data analysis, or contact centre systems required.
• Strong familiarity with dialer or contact centre systems advantageous.
• Organised, reliable, and able to work shifts (including weekends/public holidays).

Responsibilities

• Deploy and oversee daily dialer campaigns.
• Monitor performance and adjust strategies to meet KPIs.
• Conduct system audits and efficiency checks.
• Generate reports and provide insights to stakeholders.
• Analyze campaign data to identify trends and recommend improvements.
• Interact with IT and vendors to resolve issues.

Skills

SQL knowledge

Advanced Excel skills

Problem solving

Analytical ability

Communication skills

Job description

Dialer Systems Specialist

Bolster your career in contact centre technology with this pivotal role.

This position is critical to managing dialer systems and ensuring campaigns run smoothly and efficiently.

You will be responsible for configuration, monitoring, analytics, and providing first-line support to maintain peak performance.

Key Responsibilities

• Deploy and oversee daily dialer campaigns
• Monitor performance and adjust strategies to meet KPIs
• Conduct system audits and efficiency checks
• Generate reports and provide insights to stakeholders
• Analyze campaign data to identify trends and recommend improvements
• Interact with IT and vendors to resolve issues
• Document processes and provide client support

About this role

• 1+ year of experience in IT support, data analysis, or contact centre systems required
• SQL knowledge and advanced Excel skills essential
• Familiarity with dialer or contact centre systems advantageous
• Strong problem‑solving and analytical ability necessary
• Excellent written and verbal communication skills required
• Organised, reliable, and able to work shifts (including weekends / public holidays)

Requirements

• 1+ year of experience in relevant field
• Essential technical skills
• Advantageous familiarity with contact centre systems