Desktop Support Technician

Salix Recruitment; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic recruitment agency is seeking a skilled Desktop Support Technician in Durban. This role involves troubleshooting desktop and network issues, managing system backups, and providing excellent user support. Ideal candidates will have strong networking knowledge and relevant certifications, with at least 3 years of IT support experience. The position also offers growth opportunities in a forward-thinking environment.

Qualifications

• Minimum of 3 years' relevant IT support experience.
• Strong knowledge of networking and Windows operating systems.
• Hands-on experience with Active Directory administration.

Responsibilities

• Diagnose, troubleshoot, and resolve IT device issues.
• Manage daily system backups and preventive maintenance.
• Install and configure operating systems and applications.

Skills

Problem-solving

Effective communication

Resource allocation

Situational awareness

Education

Matric (Grade 12)

FET Certificate in PC Support

CompTIA A+ certification

CompTIA N+ certification

Tools

Active Directory

Windows 10

Microsoft 365

Job description

Desktop Support Technician Opportunity in Durban.

Our client, a forward-thinking organisation, is seeking a skilled Desktop Support Technician to join their team. This role is perfect for someone who thrives in problem-solving, enjoys working with technology, and has a passion for delivering exceptional user support.

This is more than just a support role - it’s an opportunity to be the go-to problem-solver, the one who keeps everything running smoothly and earns trust across the business. If you’re someone who enjoys challenges, thrives on finding smart solutions, and wants to grow your career in a forward-thinking environment, this is your chance.

We would like to hear from you, send your application to [e-mail]

Duties

• Diagnose, troubleshoot, and resolve desktop, network, printer, and IT device issues.
• Manage daily/weekly system backups, updates, and preventive maintenance.
• Install, configure, and update operating systems, drivers, applications, and finance/accounting software.
• Build and upgrade PCs, replace components, and maintain hardware reliability.
• Support video conferencing equipment, end-user account setup, and plant IT operations.
• Maintain an accurate IT asset register and ensure compliance with security standards.
• Monitor and document Helpdesk and network incidents, creating regular IT reports.
• Perform ad hoc IT activities to ensure smooth and secure operations across the business.

Qualifications

• Matric (Grade 12)
• FET Certificate in PC Support, PC Engineering, IT: Technical Support, or NC: IT Systems Support (PC Engineering) – NQF Level 4–6 (minimum one required).
• CompTIA A+ and CompTIA N+ certifications.
• Microsoft Certified Desktop Support Technician (MCDST) – advantageous.
• CompTIA Security+ advantageous.
• Basic knowledge of PLC is advantageous.

Experience

• Minimum of 3 years’ relevant IT support experience.
• Strong knowledge of networking, Windows operating systems (Windows 10 and above), and Microsoft 365.
• Hands-on experience with Active Directory administration.
• Ability to work shifts, overtime, and stand-by as required.
• Candidates will be required to complete a practical IT competency test as part of the selection process.

Skills & Competencies

• Strong ability to gather, analyse, and interpret information accurately.
• Commitment to aligning with organisational goals and mission.
• Skilled in resource allocation, workflow optimization, and continuous improvement.
• Situational awareness with the ability to make clear, decisive choices.
• Effective communicator who shares plans and fosters collaboration.
• Innovative thinker with the capacity to shape and drive a forward-looking vision.
• Builder of frameworks and systems that enable organisCational learning and growth.
• Demonstrates resilience, perseverance, and focus in achieving results.
• Ensures objective evaluation of projects and outcomes for continuous progress.

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.