Desktop Support Team Lead

iLaunch; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A client in the financial services sector is seeking a Desktop Support Team Lead to manage daily operations and mentor the support team. The ideal candidate should have over 5 years of hands-on experience, including at least 2 years in a leadership role, and proficiency in Windows and macOS systems. This role involves overseeing installation, configuration, and troubleshooting in a dynamic environment.

Qualifications

• Minimum of 5 years hands-on desktop support experience.
• At least 2 years in a leadership or team lead role.
• Experience with technical issue resolution in a financial context.

Responsibilities

• Lead and mentor the desktop support team.
• Oversee installation and maintenance of desktop hardware and software.
• Troubleshoot network and software issues.

Skills

Leadership

Technical troubleshooting

Windows proficiency

macOS proficiency

Cloud platforms (AWS, Azure)

Endpoint security knowledge

Education

Matric / Grade 12

Tertiary Qualification - Diploma/Degree

CompTIA A+ certification

Microsoft Certified: Modern Desktop Administrator Associate

A+ and N+ certifications

Job description

Our Client within the Financial Services Industry is currently seeking a Desktop Support Team Lead to manage daily operations of the desktop support team.

Responsibilities

• Lead and mentor the desktop support team
• Oversee installation, configuration, and maintenance of desktop hardware, software, and peripherals.
• Lead desktop-related projects, including software rollouts and infrastructure upgrades.
• Troubleshoot and resolve complex technical issues, including network connectivity and financial software platforms.
• Perform routine system maintenance, deploy updates, and assist with new technology implementations.
• Serve as an escalation point for technical issues, coordinating with IT teams to minimise downtime.
• Monitor system performance, identify recurring issues, and suggest process improvements.

Requirements

• Matric / Grade 12
• Tertiary Qualification - Diploma/Degree advantageous
• Certification in CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, A+ and N+
• Minimum of 5 years hands-on desktop support experience, with at least 2 years in a leadership or team lead role
• Proficient in Windows and macOS operating systems
• Experience with cloud platforms such as AWS and Azure.
• Knowledge of endpoint security and financial compliance frameworks.