Deskside Support Engineer, Edinburgh

DXC Technology Inc.; Kariega; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology services company is seeking a Deskside Support Engineer in Kariega. The successful candidate will assist in supporting desktops and connected devices while resolving IT issues in a highly regulated environment. Applicants should have 3+ years of desktop support experience, excellent communication skills, and proficiency with Windows systems and Microsoft Office. A commitment to service quality is essential in this role, which offers opportunities for learning and growth.

Qualifications

• 3+ years of experience in a Desktop support role.
• Excellent written and verbal communication skills.
• Ability to work independently as well as in a team.
• Experience working in a highly regulated / ITIL environment.

Responsibilities

• Provide desktops and infrastructure support in office areas.
• Resolve issues accurately and efficiently within set targets.
• Document all activity in line with ITIL practices.
• Build and deploy PCs and support software packages.

Skills

Windows operating systems

Microsoft Office suites, including Office 365

Desktop support experience

Communication skills

Network infrastructure knowledge

Printer hardware knowledge

Job description

We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client.

The successful candidate should be technically competent, have good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.

The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.

Responsibilities

• Working on behalf of DXC Technology.
• Providing a wide range of Deskside support to end users in office environments.
• Work to resolve issues accurately and efficiently, within set targets and in a professional manner.
• Maintain a dedicated commitment to service quality & customer experience.
• Take ownership of tickets escalated from the service desk & other teams, handling them appropriately.
• Work comfortably on your own, or part of a team, identifying and prioritising incidents, requests, & escalations accordingly.
• Work well within the client environment.
• Ensure that all activity is accurately documented and recorded in line with ITIL practises.
• Contribute to the creation and up-keep of Knowledge Base Articles.
• Be comfortable working in a highly regulated environment, adhering to local and global policies.
• Work healthily and safely, in accordance with DXC training and policies.
• Adhere to all IT Asset Management procedures & policies.
• Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks.
• Be prepared to engage with ad-hoc tasks with a best effort and positive attitude.
• Work comfortably in comms areas, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on‑ground feedback and guidance to offshore teams.
• Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients.

Essential Skills

• Ready to learn and face new challenges.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a small team.
• Ability to work well with global teams.
• Experience of working in Desktop support role (3yrs+).
• Tested software and hardware troubleshooting skills.
• Experience of supporting all Windows operating systems.
• Experience of supporting Microsoft Office suites including Office 365.
• Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems.
• Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge.
• Server Hardware support experiencing (racking & providing Hands & Eyes support).
• Printer hardware knowledge.
• Willingness to support essential out of hours work when required.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.