Department Head : Client Service Centre Cape Town (Cape Town CBD)

AVBOB South Africa; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading financial services company in Cape Town seeks a Department Head for its Client Service Centre. The successful candidate will oversee operations, manage personnel, and ensure compliance with all regulatory requirements. With over 100 years in the industry, the company offers competitive remuneration and values employee development. Candidates should possess a Grade 12 qualification and relevant certifications, alongside strong leadership and analytical skills.

Benefits

Competitive remuneration package

Employee development opportunities

Qualifications

• Experience in personnel management and training.
• Familiarity with regulatory requirements in the financial services industry.
• Strong analytical and statistical skills.

Responsibilities

• Oversee client services and operation of the center.
• Ensure adherence to financial and administrative tasks.
• Manage performance and employee relations.
• Monitor compliance with regulatory requirements.
• Provide feedback on production activities.

Skills

Personnel management

Regulatory compliance

Analytical skills

Customer service

Team leadership

Education

Grade 12

RE5 certificate

Entry qualification as per Financial Services Board

RE1 certificate

Job description

Job title: Department Head : Client Service Centre Cape Town (Cape Town CBD)

Job Location: Western Cape, Cape Town

Deadline: January 02, 2026

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Description

• We are seeking a skilled and experienced individual to oversee the client services in the Cape Town, to lead and guide the team in ensuring the effective functioning of the Client Services.
• You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organisation that values employee development and rewards excellent performance.

Key Responsibilities

• Monitor financial and administrative tasks such as cash collection, daily reconciliation and banking
• Managing all aspects of personnel management and–administrations such as time management, training and development, employee relations, performance management and wellness of subordinates
• Ensure customer’s policy requests and related transactions are dealt within accordance with policy and procedures
• Adhere to all regulatory requirements such as FSCA, Data Protection Act, Money Laundering regulations, TCF and the Group’s policies and procedures
• Liaison with peers, seniors and policyholders
• Monitor Que-Management and Net Promoter Score
• Ensure effective system maintenance and reporting any discrepancies
• Giving feedback on all production activities
• Identify and assess possible and potential risks and implement corrective measures
• Report on risk, FICA and ASISA
• Analyze and compile statistics in terms of New Business, Claims, Premium Administration, Policy Services, Debtors, Marketing, Group Schemes and Funeral Services

Requirements

• Grade 12
• A suitable industry entry qualification within the requirements of the Financial Services Board
• Clear ITC
• Clear criminal record
• RE5 certificate
• RE1 certificate will be an added advantage
• Sales / Retail / Business Development jobs

Comply with FAIS legislation for registration as Fit and Proper individuals:

• Applications who entered the industry as follows:
• From years 2004–2007 requires 30 credits on NQF4 obtained by 31 December 2009
• From years 2008-2009 requires 30 credits or 60 credits on NQF4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification