Delivery Manager

Ten Lifestyle Group; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading service innovation company in Cape Town seeks a skilled Delivery Manager who will oversee digital project delivery and client launches on the Ten Platform. The role requires a servant-leadership approach, strong communication skills, and proficiency in Agile methodologies. Responsibilities include coaching teams, managing project timelines and budgets, and collaborating across various departments. The ideal candidate has at least 2 years of experience in digital project management and familiarity with tools like Jira and Django CMS. Join a dynamic team fostering innovation and excellence.

Benefits

Competitive salary

Paid time off including volunteer days

Paid Sabbaticals after 5 years

Employee Discounts for clients' services

Flexible working arrangement

Qualifications

• 2+ years experience managing digital projects.
• Experience creating user stories and acceptance criteria.
• Strong detail orientation and process-driven mindset.

Responsibilities

• Lead and coach agile practices across global teams.
• Manage end-to-end delivery of projects on the Ten Platform.
• Ensure alignment with business objectives for project delivery.

Skills

Digital project management

Agile methodology

Strong communication skills

Collaboration

Commercial acumen

Tools

Jira

Django CMS

Job description

Shape the Future of Service Excellence with Ten!

Driving Innovation. Building Trust. Redefining Service Excellence.

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world’s leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten’s services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.

Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.

We’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we’re setting the standard for sustainable growth and technology, AI driven innovation.

For more information, check out our !

We are looking for a Delivery Manager to join our team in Cape Town. This is a dual-focused role, combining a broad, strategic delivery and coaching function with the specific responsibility of managing new client launches or features on the Ten Platform. This position requires a servant‑leadership mindset and a strong understanding of both agile and traditional project frameworks. The role involves leading and coaching teams to ensure the successful delivery of high‑quality software solutions and projects. You will act as a key liaison between various business, product, and engineering teams, driving a culture of continuous improvement and transparent communication.

Key responsibilities :

Coaching and Mentoring

• Lead, facilitate, and coach agile / lean practices within global teams, embedding these practices and helping define standards such as Jira workflows and ceremonies.
• Support, coach, and advise both newly formed and experienced, self‑organised teams to promote a culture of accountability.
• Provide guidance to wider stakeholders on agile / lean / delivery principles and methodologies.
• Mentor team members and contribute to delivery strategies.

Delivery Management

• Manage the end‑to‑end delivery of projects, enhancements, and new client launches on the Ten Platform.
• Ensure alignment with business objectives, timelines, and budgets for all deliverables.
• Serve as the primary liaison between Product, Engineering, Support, and Business teams, ensuring clarity on delivery expectations and timelines.
• Identify, assess, and mitigate risks and issues proactively.
• Collaborate across the organisation to align delivery roadmaps, balancing dependencies between agile and waterfall projects.
• Manage site configurations on new and existing clients using a CMS application like Django CMS.
• Run important sessions such as kick‑offs and retrospectives.

Stakeholder Communication and Reporting

• Collaborate with product managers, business stakeholders, and technical teams to define project / enhancement scope and deliverables.
• Provide regular and clear project reporting to stakeholders, defining and owning delivery reporting standards.
• Promote transparency and communication across all teams, handling escalations and resolving organisational impediments.

Continuous Improvement

• Drive a culture of continuous improvement by evaluating and enhancing delivery processes to boost efficiency, scalability, and team performance.
• Reinforce agile / lean best practices in day‑to‑day operations and champion a culture of innovation.

Requirements

Essential requirements :

• 2+ years experience of managing the delivery of digital projects
• Experience in creating and managing digital product specifications (user stories, acceptance criteria etc)
• Experience with a Content Management System (CMS) application
• Experience in using JIRA and AGILE methodology
• A process driven, methodical and detail orientated mind
• Strong communication and collaboration skills, able to coordinate cross‑functional teams
• Ability to work in a fast‑paced environment and motivated by delivering results
• Commercial acumen

Preferred requirements :

• Experience with Django CMS
• Experience in the travel industry

Guidelines for Hybrid / Home Office :

• Located in Cape Town, South Africa
• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you :

• A competitive salary depending on experience.
• Hybrid working . You can combine working from home and working from the office.
• Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team , with diversity at its core.
• Genuine career opportunities within a dynamic and international company.