Debt Collections Specialist: Arrears & Compliance Pro

Procera Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A debt collection agency in Durban seeks a Local Debt Collections Agent responsible for ensuring effective debt collection. The role requires exceptional communication skills and the ability to engage with debtors professionally. Candidates must possess at least Matric or an NQF 4 qualification and 2 years of experience with a Grade 11. Shifts will vary between Monday to Friday and Monday to Saturday. This position aims to enhance client relationships while ensuring compliance with regulations.

Qualifications

• Matric / Grade 12 / NQF 4 qualification is essential.
• Candidates must have at least 2 years work experience if holding a Grade 11.

Responsibilities

• Ensure timely recovery of outstanding payments.
• Update and manage customer databases accurately.
• Engage with debtors to negotiate repayment solutions.
• Address queries and problems to maintain relationships.
• Adhere to legislation and regulatory requirements.
• Provide professional and courteous support.
• Commit to personal growth and skills enhancement.

Skills

Exceptional Communication Skills

Active Listening

Negotiation Expertise

Analytical Mindset

Results-Oriented

Numerical Proficiency

Education

Matric / Grade 12 / NQF 4 or higher qualification

Grade 11 with at least 2 years work experience

Job description

A debt collection agency in Durban seeks a Local Debt Collections Agent responsible for ensuring effective debt collection. The role requires exceptional communication skills and the ability to engage with debtors professionally. Candidates must possess at least Matric or an NQF 4 qualification and 2 years of experience with a Grade 11. Shifts will vary between Monday to Friday and Monday to Saturday. This position aims to enhance client relationships while ensuring compliance with regulations.